Contract & Terms of Service - esign


Limited Liability Company
Virginia DPOR Class A License #27-05155505
8466D Tyco Rd, Vienna, VA 22182
info@flood.doctor - 1 (877) 497-0007
Legal Agreement
Service Contract & Terms
Date: September 11, 2026
SECTION 0: DEFINITIONS

For purposes of this Contract, the following terms shall have the meanings set forth below:

0.1 "Administrative Fee" - Charges incurred for time spent on services beyond the Provider's Standard Project Documentation (as defined in Section 0.19), requested by insurance carriers, adjusters, or third parties. Administrative Fees are Client's responsibility regardless of whether requested by an insurance carrier or third party, because such requests are made in connection with Client's claim and benefit Client. Provider will not incur Administrative Fees above $2,500 without Client's authorization (which may be by email/text), except where necessary to respond to a subpoena, court order, or legal process.

Administrative Fees apply to services beyond Standard Project Documentation, including, but not limited to: reformatting invoices to match carrier-preferred layouts, providing line-by-line explanations or justifications for documented charges, resubmitting documentation in alternative formats, creating non-standard reports or summaries, attending carrier-requested meetings or conference calls regarding billing, and responding to redundant or repetitive information requests. Administrative Fees will be billed at $250 per hour. Provider will notify Client when Administrative Fees are expected to exceed $2,500.

0.2 "After-Hours" – Work performed outside of Provider's standard business hours (9:00 a.m. to 5:00 p.m., Monday through Friday, excluding federally recognized holidays), and/or work performed at a time when assigned personnel are in overtime or premium pay status due to cumulative hours worked, emergency dispatch conditions, shift extensions, or workforce reallocation, as further described in Section 4.4. After-Hours labor is billed at the applicable overtime or premium rate in effect at the time services are rendered.

0.3 "Attachment A" - The Provider's Partial Price List attached to this Contract, listing commonly used labor, equipment, and service charges.

0.4 "Authority" - The person signing as Client represents and warrants that they are (i) the Property owner, or (ii) authorized by the owner to enter this Contract and authorize the Services, and agrees to be jointly and severally liable with the owner for all amounts due.

0.5 "Category 1, 2, 3 Water" - Water classifications defined under the IICRC S500 Standard.

  • Category 1: Clean water from a sanitary source.
  • Category 2: Significantly contaminated water that may cause illness.
  • Category 3: Grossly contaminated water containing pathogens or toxins. (Water may change categories over time or upon contact with building materials.)

0.6 "Change Order" - Work requested by Client that is beyond or unrelated to the water damage restoration scope, or upgrades/betterments beyond standard restoration practices. Change Orders do not include the natural evolution of mitigation scope as additional damage is discovered during the course of investigation and drying (e.g., hidden water migration, assessment of salvageability, demolition decisions based on field conditions).

Change Orders may be authorized in writing by signature, email, or text message. Client pre-authorizes Provider to proceed with Change Orders up to $10,000 without prior written approval when related to code compliance, safety issues, or preventing further damage, with prompt post-work documentation and notice.

0.7 "Client" - The individual, entity, or agent who authorizes services and agrees to be financially responsible under this Contract.

0.8 "Dry Standard" - The target moisture content or drying goal for materials, as established by readings taken in unaffected areas of the Property or based on industry standards.

0.9 "Emergency Services" - Emergency services begin immediately to prevent further damage. Client's signature on this Contract, including the Emergency Service Acknowledgment in Section 1, constitutes Client's request to begin Services immediately and waiver of any cancellation rights to the extent permitted by law. Nothing in this Contract waives non-waivable consumer rights.

0.10 "IICRC" - The Institute of Inspection, Cleaning and Restoration Certification, the certifying body that publishes industry standards, including but not limited to the S500 Standard for Professional Water Damage Restoration.

0.11 "Mechanic's Lien" - A legal claim filed by the Provider against the Property to secure payment for services rendered, in accordance with Virginia Code §43-1 et seq.

0.12 "Mitigation" - The emergency procedures and services provided to prevent further damage after a water, fire, or other property loss, including but not limited to water extraction, drying, and containment.

0.13 "PPE" (Personal Protective Equipment) - Equipment used to protect Provider personnel and others from exposure to contaminants, as dictated by site conditions (e.g., suits, respirators, gloves).

0.14 "Property" - The physical location where services under this Contract are performed.

0.15 "Provider" - Property Restoration Contractor, and its employees, subcontractors, representatives, or agents.

0.16 "Remediation" - Limited cleaning and treatment activities incidental to water damage restoration (e.g., cleaning of affected surfaces) as specifically authorized in the Scope of Work, and not including regulated mold abatement, containment for mold abatement purposes, or post-remediation verification/clearance testing unless expressly stated in a separate written authorization describing the mold scope, pricing, and any required third-party certifications.

0.17 "Rental Period" The duration from when equipment is placed onsite until Provider determines, in its professional judgment consistent with IICRC S500 principles and documented readings, that the equipment is no longer needed and removes it. Client shall provide reasonable access for monitoring and removal; delays caused by denied access, unsafe conditions, or Client-requested pauses extend the Rental Period.

0.18 "Scope of Work" - The services the Provider determines are reasonably necessary based on actual onsite conditions observed during performance of the Work, consistent with applicable industry standards, including IICRC guidelines. The Scope of Work may evolve as conditions change and is not limited by preliminary assessments, insurance inspections, third-party opinions, or carrier reimbursement determinations.

0.19 "Standard Project Documentation" - The documentation the Provider produces as part of its normal course of business for every project at no additional administrative charge. Standard Project Documentation includes: (a) one final invoice reflecting services performed; (b) photographic documentation of affected areas before, during, and after mitigation; (c) daily moisture and drying logs. Standard Project Documentation does not include reformatting, resubmitting, supplementing, or re-explaining any of the foregoing at the request of an insurance carrier, adjuster, or third party, nor does it include carrier-requested meetings, conference calls, line-by-line justifications, alternative-format reports, or responses to repetitive information requests.

0.20 "Third Party Adjuster" - Any insurance adjuster, consultant, or vendor not hired by the Client but involved in reviewing or challenging the Provider's work or pricing.

0.21 "Work" / "Services" - All labor, materials, equipment, and procedures performed or provided by the Provider under this Contract, including but not limited to mitigation, remediation, restoration, demolition, drying, cleaning, and related activities.

0.22 "Xactimate" - A third-party estimating software commonly used in the insurance and restoration industry for pricing and invoicing. Use of Xactimate does not guarantee insurance acceptance of pricing.

SECTION 1: PARTIES AND PURPOSE

This Service Contract ("Contract") is made this September 11, 2026 by and between FLOOD DOCTOR, LLC. ("Provider") and ("Client"). (hereinafter referred to collectively as the "Parties").

CONTRACTOR LICENSING: Provider is licensed by the Virginia Department of Professional and Occupational Regulation, Class A Contractor License #27-05155505. Provider maintains required insurance and bonding as mandated by Virginia law. Provider represents that its license is active as of the Contract Date. If the Client requests, the Provider will provide proof of current license and insurance.

Provider will provide correct and current licensing information upon request. The Parties agree that an inadvertent typographical error in the license number is not intended to, and shall not, invalidate the Contract or Provider's right to payment for Work performed, except to the extent invalidation is expressly required by non-waivable law. Contractor represents that it holds the licenses required under applicable Virginia law for the services described. License information is provided for identification and does not constitute a guarantee of results or an express warranty beyond those expressly stated in this Agreement.

WHEREAS, the Client desires to hire the Provider to perform emergency mitigation and restoration services for the property located at:



("Property")

WHEREAS, the Client authorizes the Provider to proceed with its recommended procedures to secure from further damage, preserve, protect, and restore the Property and furnishings.

WHEREAS, the Provider, which is in the business of providing, among other services, emergency water and fire damage cleanup, mitigation, and restoration services, desires to provide such services to the Client upon the terms and conditions provided herein; and

WHEREAS, the Parties desire to enter into this Contract to set forth the terms and conditions that will govern the Provider's provision of the Services to the Client.

EMERGENCY SERVICE ACKNOWLEDGMENT: Client specifically requests Provider begin Services immediately on (date) September 11, 2026 due to immediate threat of property damage and risk of further damage. Client acknowledges they received any required notices under applicable law and, to the extent permitted by law, waives cancellation rights only for Services performed and costs incurred before any cancellation. Client confirms this contract is for emergency mitigation services and understands that emergency services begin immediately upon authorization to prevent further damage.

AFTER-HOURS NECESSITY DETERMINATION: The Client acknowledges that decisions to perform work outside of normal business hours are made in Provider's reasonable professional judgment based on the risk of ongoing or progressive damage, health and safety concerns, or the need to stabilize conditions, and not for Client's convenience or insurance carrier scheduling preferences. When conditions require immediate action, after-hours labor is necessary to prevent secondary damage and increased loss severity.

ESTIMATED COMPLETION: Due to the emergency and progressive nature of water damage, including the ongoing migration of moisture, changing environmental conditions, material response characteristics, and the potential for concealed or newly discovered damage, the exact scope and duration of services cannot be determined at the time of authorization and may evolve as conditions are identified and documented during the course of the Work.

Provider does not guarantee any specific completion date. Any projected timeframes provided are preliminary estimates only, are based on conditions known at the time, and are subject to change as drying progresses, site conditions, safety considerations, access limitations, regulatory requirements, or additional necessary procedures are identified.

Completion timelines may be extended due to, without limitation, evolving site conditions, weather conditions, material drying characteristics, equipment availability, safety requirements, or Client-requested changes.

THEREFORE, for good and valuable consideration, the receipt of which is hereby acknowledged, upon the general terms and subject to the conditions outlined in this Contract and intending to be legally bound, the Parties hereto agree as follows:

Insurance & Payment
SECTION 2: INSURANCE & PAYMENT AUTHORIZATION

2.1 - ASSIGNMENT OF INSURANCE BENEFITS: To the maximum extent permitted by applicable law, Client hereby assigns to Provider only Client's post-loss right to receive insurance proceeds payable for the Services actually performed under this Contract (the "Assigned Benefits"). Client does not assign policy ownership or any rights unrelated to payment for the Services, except as expressly permitted by applicable law. This assignment is made in consideration of the Provider performing the services and not requiring a down payment from the Client prior to starting work. The Client hereby acknowledges that the insurance company is billed as a courtesy and convenience to the Client; should the Client's insurance company fail to honor the assignment of claims and interest and direction to pay, the Client agrees to pay the Provider any balances due from the Client's personal funds. The Client further acknowledges and agrees that the Provider is working for the Client and not for their insurance company. Therefore, it is understood that the Client is ultimately responsible for full payment of services rendered pursuant to this Contract. Insurance is not a party to this Contract and is not a third-party beneficiary. Client's obligation to pay is independent of insurance coverage decisions, depreciation, policy limits, or insurer payment timing.

Client Cooperation. Client shall reasonably cooperate with Provider's billing and claim-support efforts, including: (a) promptly providing policy/claim information; (b) timely forwarding all insurer correspondence and estimates relating to the Loss; (c) attending or facilitating inspections as reasonably requested; and (d) endorsing and delivering to Provider any insurance drafts that include Provider as a payee, within five (5) business days of receipt. Failure to cooperate constitutes a material breach.

If this Assignment of Benefits is restricted or regulated by applicable law, the parties agree to execute any additional documents and notices required to comply with such law, including any separate assignment form, notice to the insurer, cancellation disclosures, and limitations required by statute. If any portion of this Assignment is deemed invalid, the remainder of the Contract (including the Client's payment obligations) will remain enforceable to the maximum extent permitted by law.

Additional Compliance Documents. If Provider determines that applicable law requires a separate or revised assignment, direction-to-pay, disclosure, cancellation form, or notice, Client shall execute and return such documents within two (2) business days of request. If Client fails to do so, Provider may suspend Services and/or treat such failure as a material breach, and Client remains responsible for payment for Services performed.

No Public Adjusting / No Coverage Advice. Provider is not a public adjuster and does not negotiate, settle, or interpret insurance coverage on Client's behalf. Any insurer communications by Provider are limited to documenting the condition of the Property, the scope of Services, and amounts billed for Services performed.

2.2 - AUTHORIZATION: The Client/Agent for the above Property authorizes the Provider, its subcontractors, its agents, and representatives to enter the Property, furnish materials, supply all equipment, and perform all labor necessary to mitigate, preserve, and protect the Property from further damage, and to perform all restoration procedures necessary to repair and restore the carpet, furniture, structure, building materials, and other furnishings.

Access; Utilities; Safety. Client shall provide Provider reasonable access to the Property (including after-hours access if reasonably necessary to prevent further damage) and access to electricity, water, and HVAC as reasonably required for drying and restoration activities. Provider may stop or suspend Services if access is restricted, unsafe conditions exist, or utilities are unavailable, and Client remains responsible for charges incurred and for any resulting delay or increased drying/restoration time.

2.3 - PRESUMPTION OF CONTRACTUAL AUTHORITY: By signing this Contract, the Client affirms that they have full legal authority to authorize all work on the Property, regardless of property title, ownership disputes, or insurance-related status. The Client agrees that any delays in insurance coverage, inspections, or adjuster coordination shall not impact the validity of this Contract or the Client's payment obligations.

Authority and Indemnity: Client represents and warrants that it has the legal authority to authorize the Work and grant access. Upon request, Client shall provide reasonable proof of authority (e.g., lease, management authorization, power of attorney, or ownership documentation). Client shall defend, indemnify, and hold Provider harmless from third-party claims (including owners, tenants, associations, lenders) arising out of any alleged lack of Client authority, except to the extent caused by Provider's negligence, gross negligence (if recognized), or willful misconduct. Provider shall promptly notify Client of any such claim. Client shall not settle any claim in a manner that imposes any admission, payment, or obligation on Provider without Provider's written consent.

Challenge to Authority. If any third party challenges Client's authority or Provider's right of access, Provider may immediately suspend Services. Client shall remain responsible for payment for all Services performed and for all costs incurred due to suspension, remobilization, and delay.

2.4 - DIRECTION OF PAY: Providing the Client has valid and adequate insurance coverage for all or part of the services to be performed by the Provider, the Client authorizes and directs their insurance carrier to pay the Provider directly and to name the Provider on any insurance drafts applicable to this loss.

Insurance Drafts. If any insurance payment is issued in Client's name alone or jointly with Provider (or any mortgagee/other payee), Client shall promptly endorse and deliver the draft (and any required endorsement documents) so Provider may apply the funds to the amounts due under this Contract. If Client fails to do so within five (5) business days, Provider may assess reasonable administrative/collection charges and/or suspend Services, to the maximum extent permitted by law.

2.5 - PERSONAL GUARANTY: If Client is acting on behalf of an entity, Client personally guarantees payment of all amounts due under this Contract and waives any right to require Provider to proceed first against the entity before pursuing Client personally.

Guaranty Execution. The undersigned guarantor shall sign this Contract in both (i) a representative capacity for the Client entity (if applicable) and (ii) an individual capacity as Guarantor. This Guaranty is supported by adequate consideration, including Provider's agreement to commence Services without an advance deposit, and survives completion/termination of the Services until all amounts due are paid in full.

SECTION 3: WATER DAMAGE & MOLD CONSIDERATIONS

3.1 - EFFECT OF ABNORMAL WATER: Water indoors is an abnormal condition and may cause or contribute to several problems. The potential for property damage and adverse health effects increases the longer materials remain wet.

3.2 - PROGRESSIVE STAGES OF INDOOR WATER DAMAGE:

Stage 1 - Water Migration: Water migrates into areas not affected initially. Water spreads laterally into adjoining rooms, penetrates materials below, and wicks up into porous materials above. It is best to evaluate all affected areas, not just areas with visible saturation.

Stage 2 - Material Swelling: Saturated materials begin swelling as they absorb moisture. Drying and restoration will restore them in many situations, and the damage may be permanent in others. Rapid drying will help reduce the chance of permanent damage.

Stage 3 - Humidity Damage: As water evaporates, it causes an abnormal humidity condition. High humidity can damage some porous materials if allowed to continue. Humidity damage is most common when the indoor humidity exceeds 60% over time. It is best to reduce indoor humidity quickly to help prevent humidity damage.

Stage 4 - Microbial Growth: After water intrusion, mold and bacterial spores can germinate and multiply. Microorganisms can cause mold damage and degrade indoor air quality. Some microorganisms produce antigens and allergens, which cause allergies, while others can cause infections and toxic diseases.

3.3 - DETERMINATION OF WATER LOSS CATEGORY: Provider uses its professional expertise, onsite observations, and recognized industry standards-including but not limited to the IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration-to determine the appropriate Category of water loss.

The Client acknowledges and agrees that the Category of water loss is not determined solely by the source of the water, but rather by the condition of the water at the time of assessment, and may change over time due to:

  • Prolonged exposure,
  • Contact with building materials, insulation, or flooring,
  • Travel through wall cavities or subfloor systems,
  • Development of odors, discoloration, microbial growth, or other contamination.

Even if the initial water source was clean (Category 1), the Provider is authorized to reclassify the loss to Category 2 or 3 when site conditions indicate degradation or contamination, as defined by Section 10.5 of the IICRC S500.

Per Section 10.5 of the IICRC S500 (2021):

"Water that originates from a sanitary source may not remain sanitary after coming into contact with other surfaces or materials… Time and temperature can also affect the cleanliness of water. All three categories of water should be considered potentially dangerous and require appropriate personal protective equipment (PPE), engineering controls, and containment as conditions dictate."

Accordingly, charges for containment, demolition, antimicrobial treatment, use of PPE, and other Category 2 or 3 procedures are determined based on the actual conditions observed at the time of service, not based on an insurance adjuster's retroactive classification or opinions regarding the water source.

Laboratory testing is not required to classify a water loss category when visual indicators, odor, exposure time, material contact, and site conditions meet IICRC criteria.

3.4 - REDUCING MILDEW GROWTH AND DAMAGE: Several things can be done to help reduce mold growth and damage to affected materials:

  • Water can be removed.
  • Antimicrobial agents can be applied to help inhibit the growth of mold and other biocontaminants.
  • Rapid air movement can be introduced into areas and cavities to increase the rate of evaporation,
  • Relative Humidity (RH) indoors can be reduced.

The Client understands that the Provider:

  • Is not a mold remediation company.
  • Does not guarantee or warrant that it can identify or remove mold;
  • that a company possessing expertise in mold remediation must be hired to help ensure proper identification, testing, and removal of mold and mildew; and
  • The Provider's services may only help, not prevent or resolve, any issues related to mold and mildew.

Recommendation. If Client has concerns regarding mold or indoor air quality, Client should consult a qualified indoor environmental professional and/or licensed mold remediation company (if required by law). Any mold assessment, clearance testing, or mold remediation is excluded unless separately agreed in writing.

3.5 - MOLD SERVICES LIMITATION: The Client understands that the Provider's services do not include mold inspections or mold removal. To the maximum extent permitted by applicable law, Client releases, indemnifies, and holds Provider harmless from claims, damages, losses, and expenses arising from microbial growth, odors, or indoor air quality conditions at or about the Property, except to the extent directly caused by Provider's negligence, gross negligence (if recognized), or willful misconduct. Client's indemnity includes a duty to defend subject to prompt notice and the limitations set forth in this Contract. The Client acknowledges that mold and microbial matter are commonly present in indoor environments, that complete eradication is not possible, and that the Provider does not guarantee elimination of all microorganisms. The Client assumes all risk of exposure related to pre-existing moisture problems, delayed reporting, delayed authorization, restricted access, power outages, HVAC shutdowns, failure to maintain appropriate environmental conditions, and occupancy decisions during the Work.

Client Duties During Drying/Containment. Client shall not move, turn off, or tamper with drying/filtration equipment, containment, or monitoring devices and shall maintain power (and HVAC operation if reasonably requested) unless unsafe or prohibited. Client shall promptly notify Provider of any power loss, HVAC shutdown, leaks, or changes in site conditions. Client acknowledges that interference may increase drying time/cost and may materially affect results.

Client Acknowledgment of Urgency. Client acknowledges that delays in authorization, access, utilities, or environmental controls can increase damage, drying time, and cost. Provider is not responsible for increased costs, delays, or resulting conditions to the extent caused by Client, occupants, other contractors, insurers, or other third parties.

SECTION 4: PRICING & BILLING TERMS

4.1 - PRICING AND PAYMENT: The Client understands that water damage is a progressive condition and that drying time varies depending on the types of materials, the quantity of water, the degree of saturation, airflow volume and velocity, temperature, and indoor & outdoor humidity. Therefore, the Client understands it is impracticable to give an accurate quote for services before completion. The Client agrees to pay the total price for the work the Provider performs.

4.2 - PRICING DETERMINATION: The Client acknowledges that water damage restoration is a complex and dynamic process, and the total cost of services rendered by the Provider and its subcontractors depends on various factors, including but not limited to the types of materials affected, the quantity of water present, the degree of saturation, airflow volume and velocity, temperature, indoor and outdoor humidity, and duration of time that materials are subjected to water and high moisture levels before mitigation efforts are started. Given these variables, providing an exact quote before the completion of the restoration process is impractical. Therefore, the Client understands and accepts that the final price for the water damage services shall be determined based on the Provider's industry-standard price list for mitigation services, which is available upon request and may be provided electronically. Client acknowledges the opportunity to review the rate schedule/price list before or during performance and agrees that the rate schedule/price list is incorporated by reference as the basis for pricing.

4.3 - AUTONOMOUS PRICING: The Client further acknowledges that the Provider's pricing structure is established through an independent cost analysis and is not subject to any third-party pricing structures. Provider may revise its rate schedule from time to time. Unless otherwise agreed in writing, rates applicable to a specific Project will be the rates in effect on the date services are first performed at the Property, and any later rate revisions will apply only to new projects or new, separately authorized phases of work after written notice to Client.

4.4 - LABOR RATES, WORKFORCE, CUMULATIVE HOURS, AND DISPATCH LOGISTICS: The Provider relies on a qualified workforce that may include employees, subcontractors, or third-party vendors to ensure rapid response and continuity of service. The Client acknowledges that the Provider's labor rates are derived from a fully burdened cost model and reflected through an established rate schedule in effect at the time services are rendered. Accordingly, labor costs billed under this Contract may reflect regular, overtime, or premium rates based on workforce conditions at the time the Work is performed, including, but not limited to:

(a) Work performed beyond eight (8) hours in a single shift or forty (40) hours in a workweek; and

(b) Work performed by technicians who have accumulated compensable work hours at prior project locations before arriving at the Property.

Schedule Accommodation and Emergency Reallocation: The Client acknowledges that emergency mitigation and restoration services often require the Provider to reassign or relocate crews from other active projects to meet the immediate needs of the Client's Property. Consistent with federal labor standards regarding compensable travel time and cumulative work hours, technicians arriving from other sites may already be in an overtime or premium pay status upon arrival based on hours previously worked. In such circumstances, the Provider shall bill labor at the applicable overtime or premium rate to reflect the labor burden incurred in accommodating the Client's emergency scheduling needs.

Operational Dispatch and Notice: The Client further acknowledges that emergency services are performed using a dynamic, first-available workforce model, in which crews are dispatched based on availability, proximity, safety considerations, operational capacity, and project demands at the time service is required. The Provider does not pre-assign specific crews to specific projects at the time of client authorization, and the overtime or premium pay status of any individual crew cannot be reliably determined in advance.

The Client acknowledges that crew fatigue, job complexity, labor intensity, environmental conditions, and cumulative work hours vary significantly by project and may change in real time. As a result, the Provider cannot predict or guarantee whether services will be performed by personnel in regular, overtime, or premium pay status at the time work commences or during the course of the Work.

Accordingly, the Client agrees that the Provider has no duty to provide advance notice of the specific pay status of any crew assigned to the Property. Labor is billed at the applicable rate in effect at the time services are rendered, consistent with the Provider's established rate schedule and the operational requirements of emergency response and rapid loss mitigation.

Independent Pricing. Labor rates, including overtime or premium rates, are determined by the Provider's established rate schedule and workforce obligations and are not subject to insurance company guidelines, carrier policies, in-network pricing rules, or third-party pricing methodologies.

4.5 - PAYMENT OBLIGATIONS: The Client agrees to pay the Provider for all Work performed based on services actually rendered, labor expended, equipment utilized, and materials provided, as determined by actual field conditions and billed in accordance with the Provider's established pricing structure following completion of the Work. The Client acknowledges that no fixed price, estimate, or quotation is provided at the time of contract execution due to the emergency and condition-driven nature of the services.

Payment is due in accordance with the terms stated on the Provider's invoice and is not contingent upon insurance approval, claim determination, coverage decisions, or reimbursement by any third party. Failure to timely remit payment shall constitute a material breach of this Contract.

4.6 - PRICING AND PAYMENT DISPUTES: Any dispute regarding pricing or payment under this Contract shall not relieve the Client of the obligation to pay undisputed amounts when due. The parties may engage in good-faith discussions regarding disputed items; however, the Provider is under no obligation to revise, reduce, delay, or reissue invoices based on insurer positions, third-party opinions, or non-binding pricing guidelines. All disputes shall be resolved in accordance with the dispute resolution provisions set forth elsewhere in this Contract.

4.7 - INDEPENDENCE FROM INSURANCE PRICING STRUCTURES: The Client acknowledges that the Provider is a private, independent contractor and is not affiliated with, bound by, or subject to any insurance company preferred vendor programs, managed repair networks, internal pricing rules, or reimbursement practices. The Provider's pricing is governed solely by this Contract and the Provider's independent business operations, regardless of any insurer's participation in the claims process.

4.8 - PRICING DETERMINATION AND REASONABLENESS: The Client acknowledges that the Provider determines pricing based on its established rate schedule, operational requirements, prevailing market conditions, and industry-accepted methodologies. Pricing is not dictated by insurance carrier policies, internal guidelines, or third-party estimating preferences.

The Client further acknowledges that, due to the emergency and condition-driven nature of the services, pricing is based on the Scope of Work actually required and performed and may not be known at the time of contract execution. The parties agree that pricing established in accordance with these principles reflects a reasonable and customary method of determining compensation for the services provided.

4.9 - QUALITY OF WORK AND PRICING: The Provider's pricing independence does not compromise service quality. The Provider shall perform the Work in accordance with applicable industry standards, utilizing appropriate equipment, techniques, and trained personnel. Pricing disputes shall not be used to challenge the necessity, adequacy, or professional appropriateness of services performed.

4.10 - COMMUNICATION WITH INSURANCE PROVIDERS: At the Client's request, the Provider may furnish documentation of Work performed to the Client or the Client's insurer. Such cooperation is limited to factual documentation of services rendered and does not include negotiation of pricing, scope, or payment terms. The Provider's pricing and payment rights under this Contract shall remain unaffected by any communications with insurance representatives.

4.11 - XACTIMATE PRICING AND ESTIMATING TOOLS:

(a) Use of Estimating Software: The Client acknowledges that the Provider may utilize Xactimate or other estimating software as a reference, documentation, or reporting tool. The Provider is not required to use Xactimate exclusively, and no estimating software shall control or limit the Provider's pricing authority.

(b) Independent Pricing Authority: The Provider reserves the sole right to establish pricing independent of estimating software to reflect actual project conditions, labor burden, market factors, and services required.

(c) Insurance Adjustments: The Client acknowledges that estimating software does not guarantee insurance payment or acceptance. The Provider is not responsible for resolving disputes between the Client and the insurer regarding pricing or coverage.

(d) Administrative Services for Insurance Requests: The Client agrees to an administrative fee of $250 per hour for non-routine estimate revisions, invoice modifications/reformatting, documentation formatting, or correspondence specifically requested by insurance carriers or third parties that is outside the Provider's Standard Project Documentation (as defined in Section 0.19). These fees apply only to work necessitated by external claim-handling requirements and would not be incurred absent such requests.

(e) Client Responsibility for Policy Review: The Client is solely responsible for reviewing and understanding insurance coverage and policy limitations. The Provider makes no representations regarding coverage applicability.

4.12 - DOCUMENTATION, MONITORING, AND ADMINISTRATIVE SERVICES:

The Client acknowledges and agrees that documentation, monitoring, and administrative services are integral and necessary components of professional mitigation and restoration services. Such services include, but are not limited to, daily moisture measurements, environmental and psychrometric readings, dry logs, equipment monitoring, photographic documentation, thermal imaging, progress reporting, equipment tracking, data compilation, and job-related administrative tasks.

These services are performed to determine scope, ensure compliance with industry standards, document drying progress, support health and safety decisions, and respond to insurance-related requirements. Accordingly, all documentation, monitoring, and administrative services performed by the Provider in connection with the Work are billable services and shall be compensated in accordance with the Provider's established rate schedule.

The Client agrees that such services are not optional, are not contingent upon prior insurance approval, and are not rendered gratuitously. Charges for documentation, monitoring, and administrative services shall not be subject to reduction, disallowance, or denial based on insurance carrier guidelines, estimating software limitations, or third-party opinions.

The Client agrees to an administrative fee of $250 per hour for estimate revisions, invoice modifications/reformatting, documentation formatting, or correspondence requested by insurance carriers or third parties that is outside the Provider's Standard Project Documentation (as defined in Section 0.19).

Provider will obtain the Client's authorization (email/text acceptable) before performing non-routine insurer-requested administrative work expected to exceed Five (5) hours in the aggregate. Provider will document time entries describing the insurer/third-party request and the work performed. These fees apply only to work necessitated by external claim-handling requirements and would not be incurred absent such requests.

4.13 - ENVIRONMENTAL MONITORING & DRYING METHODOLOGY:

The Client acknowledges and agrees that the Provider monitors and documents the drying process using industry-standard environmental (psychrometric) measurements in accordance with the ANSI/IICRC S500 Standard for Professional Water Damage Restoration.

The Provider's drying documentation ("Dry Logs") may include, but is not limited to, the following readings, taken at appropriate intervals during the course of the Work:

  • Indoor and outdoor air temperature
  • Indoor and outdoor relative humidity (RH)
  • Dew point
  • Grains per pound of moisture (GPP)
  • Environmental mold risk indicators
  • Photographic documentation of conditions and equipment placement

These psychrometric measurements are used to evaluate and control the drying environment, establish vapor pressure differentials, promote evaporation, and scientifically track drying progress across affected materials and structural assemblies.

The Client understands and agrees that controlling and documenting environmental conditions is a widely accepted and effective method of monitoring drying progress, as the rate at which materials dry is governed by ambient temperature, humidity, airflow, and moisture removal capacity. When the drying environment is properly controlled and documented, materials within that environment will dry accordingly.

Material Moisture Measurements: The Provider may, in its professional discretion, perform direct moisture content measurements of building materials when conditions warrant. However, the Client acknowledges and agrees that:

  • The ANSI/IICRC S500 Standard does not require intrusive moisture measurements in every project or at every stage of drying;
  • Environmental psychrometric data may be sufficient to demonstrate effective drying progress when environmental control is documented; and
  • Intrusive testing methods may be limited or avoided when they are unnecessary, impractical, or risk damaging finished or restored materials.

The Provider retains sole professional authority to determine the appropriate monitoring methods, frequency of readings, and documentation necessary to confirm drying progress and attainment of Dry-Standard.

Third-Party Requests: The Client acknowledges that insurance carriers, adjusters, consultants, or other third parties may request specific forms of documentation or alternative data. The Provider is not obligated to generate non-standard logs, duplicate documentation, or alternative testing solely to satisfy third-party preferences unless expressly agreed to in writing.

The Provider's environmental logs, photographs, and project records constitute sufficient documentation of drying progress and completion unless otherwise required by applicable law or expressly agreed to by the Provider in writing.

4.14 - CONTRACT PRICE LIST INCORPORATION: The Client acknowledges that the Provider's Partial Price List, attached as Attachment A, represents commonly used labor, equipment, and service charges associated with water damage mitigation and restoration. Attachment A is non-exhaustive and illustrative only. Charges billed may include items listed in Attachment A as well as other services reasonably required to complete the Work based on actual site conditions, professional judgment, and industry standards.

4.15 - EQUIPMENT SELECTION AND DRYING DETERMINATION: The type, quantity, placement, and duration of drying and remediation equipment are determined by the Provider based on industry-accepted water damage restoration principles, including, but not limited to, IICRC S500 methodologies. Equipment usage and drying duration are based on observed conditions, class and category of loss, environmental readings, moisture measurements, and documented drying progress, and are not governed by predetermined timeframes, insurer guidelines, or third-party opinions.

4.16 - CREDIT CARD PROCESSING FEE: The Client acknowledges and agrees that payments made by credit card, debit card, or other electronic payment method are subject to a processing surcharge of four percent (4%) of the total transaction amount. This surcharge reflects the actual cost imposed on the Provider by third-party payment processors and is not a profit center. The surcharge applies to all card-based payments, including but not limited to payments toward invoices, equipment security holds, and final balances. The Client may avoid this surcharge by remitting payment via check, cashier's check, certified funds, ACH transfer, or wire transfer. This surcharge shall not exceed the maximum amount permitted under applicable law, including Virginia Code §59.1-200 and any applicable card network rules.

4.17 - CARD ON FILE AUTHORIZATION, EQUIPMENT SECURITY HOLD, AND CHARGEBACK TERMS:

(a) Stored Credential Authorization. The Client authorizes the Provider, together with the Provider's affiliates, any entity under common ownership or control with the Provider, and the Provider's payment processor and billing agents acting on the Provider's behalf (each an "Authorized Biller"), to store the payment card, debit card, or other payment credential provided by the Client at the time of contract execution (the "Card on File") with the Provider's payment processor, and to initiate one or more charges to the Card on File in accordance with this Section. The Client acknowledges that the Provider processes card payments through a shared merchant account, and that a charge authorized under this Contract may appear on the Client's card statement under the name of an Authorized Biller rather than under the Provider's name. The Client agrees that a charge appearing in that form is authorized by this Contract, is not an unauthorized charge, and is not grounds for a chargeback on the ground that the Client did not recognize the billing name. This authorization constitutes a written, cardholder-approved stored credential agreement for card-absent, merchant-initiated transactions, and is given knowingly, voluntarily, and in exchange for the Provider's agreement to commence emergency Services immediately, without advance payment, and without regard to insurance approval, coverage determination, or reimbursement.

(b) Cardholder Identity and Authority. The Client represents and warrants that (i) the Client is the named cardholder of the Card on File, or is expressly authorized by the named cardholder to bind that cardholder to this Section; (ii) the Card on File is valid, in good standing, and issued to the Client or to a party with authority over the Property; and (iii) no other person's consent is required to authorize the charges described in this Section. If the Card on File is issued to a person other than the signing Client, the Client shall cause that cardholder to execute the Provider's Cardholder Authorization Addendum before Services commence. The Client shall indemnify the Provider for all losses, fees, and costs arising from a breach of this subsection.

(c) Amounts Authorized. The Client authorizes the Provider to charge the Card on File for any of the following, in any combination and on one or more occasions: (1) the Client's insurance deductible, co-payment, or coinsurance obligation; (2) any deposit or advance amount stated on the signed Work Authorization; (3) any invoiced balance that remains unpaid after the payment terms stated on the Provider's invoice have expired; (4) any amount owed under Section 6.6 for loss of, theft of, damage to, or non-return of the Provider's equipment; (5) equipment rental charges continuing to accrue under Section 6.6; (6) finance and late charges permitted under Section 12.1; (7) collection costs and legal fees permitted under Section 12.5; and (8) the card processing surcharge described in Section 4.16. The Client acknowledges that, for the reasons stated in Sections 4.1, 4.2, and 4.5, the exact amount of these charges cannot be determined at the time this authorization is given, and expressly authorizes charges in variable amounts determined by the Provider's established rate schedule and the Work actually performed. This is a variable-amount, unscheduled authorization; no fixed amount, cap, or maximum applies except as stated in subsection (e).

(d) Timing and Triggering Events. No charge is scheduled to a fixed calendar date. The Provider may initiate a charge upon any of the following triggering events: (i) execution of this Contract, for a stated deposit or deductible amount; (ii) completion of the Work; (iii) issuance of an invoice, following expiration of the stated payment terms; (iv) the loss, theft, damage, or non-return of Provider equipment under Section 6.6; or (v) the Client's material breach of any payment obligation under this Contract. This authorization remains in effect from the date of signature until all amounts due under this Contract are paid in full, and survives completion of the Work, termination of this Contract, and the Provider's demobilization from the Property.

(e) Equipment Security Hold. Upon placement of the Provider's equipment at the Property, the Provider may obtain a pre-authorization hold on the Card on File to secure the Client's obligations under Section 6.6. The amount of the hold shall be stated in writing to the Client at or before placement and shall not exceed the replacement value of the equipment placed. A pre-authorization hold is not a charge and does not transfer funds; it reserves available credit. The Provider shall release the hold within three (3) business days after all equipment is physically retrieved by the Provider and verified as undamaged. If the card issuer expires the hold before retrieval is complete, the Client authorizes the Provider to obtain a replacement hold in the same amount, on notice to the Client. If equipment is lost, stolen, damaged, or not made available for retrieval within twenty-four (24) hours of the Provider's request under Section 6.6, the Provider may convert the hold, in whole or in part, into a charge for the amounts owed under Section 6.6.

(g) Receipt and Notification of Changes. The Provider shall email a transaction receipt to the Client for each charge. The Provider shall notify the Client by email at least ten (10) days before any change to the terms of this authorization; the Client's continued receipt of Services or continued custody of the Provider's equipment after such notice constitutes acceptance.

(h) Revocation. The Client may revoke this authorization at any time by written notice to the Provider at the billing address or billing email address stated on the Provider's invoice. Revocation is effective upon the Provider's receipt and applies only to charges not yet initiated. Revocation does not (i) reverse any charge already initiated, (ii) release any hold securing equipment still in the Client's custody, (iii) reduce, waive, discharge, or otherwise affect any amount owed under this Contract, or (iv) limit the Provider's right to pursue payment by any other lawful means, including the personal guaranty in Section 2.5, the mechanic's lien in Section 12.6, and the attorneys' fees provision in Section 12.5. Upon revocation while the Provider's equipment remains at the Property, the Provider may retrieve its equipment immediately and the Client shall pay all accrued charges upon demand.

(i) Acknowledgment of Services Rendered. The Client acknowledges that Services under this Contract are performed at the Client's Property, are inspected and observable by the Client during performance, and are documented by the Provider's contemporaneous field records under Section 12.4. The Client agrees that the Provider's daily field documentation, moisture readings, equipment logs, and photographs constitute conclusive evidence that the Services were requested, authorized, and rendered.

(j) Disputes Directed to the Provider. The Client agrees that any dispute concerning the amount, basis, or validity of any charge to the Card on File shall be raised directly with the Provider in writing, in accordance with Section 4.6, before the Client contacts the card issuer. The Client agrees not to initiate a chargeback, payment dispute, or reversal with the card issuer with respect to any charge authorized by this Section without first giving the Provider written notice of the dispute and thirty (30) days to respond. The Client acknowledges that the Services were authorized in writing, that the charge is not unauthorized, and that a chargeback asserting lack of authorization would be factually incorrect.

(k) Wrongful Chargeback. If the Client initiates a chargeback in breach of subsection (j), or asserts to a card issuer that a charge was unauthorized when this Section authorized it, the Client shall be liable to the Provider for (i) the full amount charged back, (ii) all chargeback, representment, and processor fees imposed on the Provider, (iii) an administrative charge of one hundred dollars ($100) per chargeback to cover the Provider's cost of assembling and submitting representment evidence, (iv) the finance charge stated in Section 12.1 accruing from the date of the chargeback, and (v) the Provider's reasonable attorneys' fees and collection costs under Section 12.5. Nothing in this subsection purports to limit any right the Client may have against the card issuer under applicable law; this subsection creates a contractual obligation between the Client and the Provider only. Amounts charged back remain due under this Contract, and a chargeback shall not be construed as payment, settlement, accord and satisfaction, or waiver of any amount owed.

(l) Electronic Signature and Record. The Client agrees that the Client's electronic signature on this Contract, together with the Provider's record of the date, time, IP address, and device used to execute it, constitutes a valid and binding signature under the Uniform Electronic Transactions Act, Va. Code §59.1-479 et seq., and the federal E-SIGN Act, 15 U.S.C. §7001 et seq., and is admissible as the Client's written authorization for every charge described in this Section. The Client acknowledges receiving a copy of this Contract, including this Section, at the time of signature.

(m) Surcharge. All charges under this Section are subject to the processing surcharge described in Section 4.16.

Disputes & Compliance
SECTION 5: INSURANCE DISPUTES & THIRD-PARTY LIMITATIONS

5.1 - INSURANCE PAYMENTS: If an insurance company makes any payment directly to the Client, payment shall be remitted to the Provider within three (3) working days of Client's receipt of cleared/available funds and any required endorsements (including mortgagee endorsements), but in no event later than ten (10) calendar days after Client receives the payment. The Client represents and warrants that they are personally liable for all work performed by the Provider, the Provider's subsidiaries, and the Provider's subcontractors, agents, and representatives, regardless of whether an insurance company covers the loss or not. Any charges for services not reimbursed by an insurance company are due upon completion of the work.

5.2 - NO REQUIREMENT TO WORK WITH THIRD-PARTY ADJUSTERS:

(a) Independence from Third-Party Adjusters: The Provider is not obligated to communicate with, coordinate with, respond to, or work alongside any third-party adjusters, consultants, representatives, or agents, including, but not limited to, those retained by the Client or the Client's insurance company, in connection with the Work performed under this Contract. No obligation to cooperate with such parties shall be implied by industry custom, prior dealings, course of performance, or insurer expectation.

(b) Client Responsibility for Insurance Coordination: The Client acknowledges and agrees that coordination with any third-party adjusters or insurance representatives is the Client's sole responsibility. The Provider's role is strictly limited to performing the Work authorized under this Contract and does not include claim administration, claim coordination, or insurer-directed scope revisions. The Provider has no duty to advocate for coverage, pricing, or payment on the Client's behalf.

(c) Adjuster Requests and Documentation: Any requests by insurance adjusters or third parties for revisions, reformatting, supplemental documentation, explanations, justifications, or modifications to invoices, estimates, logs, photographs, or reports are outside the Provider's contractual scope and remain the responsibility of the Client. If the Provider elects, in its sole discretion, to respond to or assist with such requests, all related time, administrative effort, analysis, and correspondence shall be billed separately, including, but not limited to, administrative fees, professional review fees, and documentation preparation charges.

(d) No Authority Over Work or Safety: Insurance adjusters and third-party representatives have no authority to direct, approve, modify, delay, restrict, or condition the Provider's means, methods, sequencing, safety protocols, protective measures, equipment utilization, or Scope of Work. All such determinations remain within the Provider's reasonable professional judgment and shall be performed in accordance with applicable industry standards and safety requirements. The Provider will not reduce, alter, or omit safety procedures, protective measures, or professionally required work to conform to insurance company guidelines, pricing limitations, coverage determinations, or cost-containment preferences.

(e) Exclusion from Claims and Payment Independence: The Provider is not a public adjuster and does not provide claim preparation, claim negotiation, dispute resolution, or insurance recovery services. The Client is advised to retain independent licensed representation for insurance-related matters if desired. The Client's payment obligations under this Contract are independent of insurance company conduct, determinations, approvals, or payment timing, and shall not be contingent upon insurer response, adjustment, or reimbursement.

5.3 - SCOPE OF WORK AND INSURANCE ADJUSTER INTERFERENCE:

(a) Determination of Scope: The Client understands and agrees that the scope of services provided by the Provider is determined solely by the actual conditions observed at the Property through firsthand inspection and field documentation, and is performed in accordance with applicable industry standards, including, but not limited to, IICRC guidelines and accepted professional practices. Scope determinations are based on observed moisture conditions, material involvement, environmental constraints, health and safety considerations, and risk of secondary damage, and are not dictated by theoretical assumptions or generalized loss models.

(b) No Obligation to Conform to Insurance Opinions: The Provider is under no obligation to revise, reduce, delay, resequence, or otherwise conform its Scope of Work, methods, duration, equipment utilization, labor allocation, or invoicing to match the opinions, interpretations, pricing guidelines, preferred durations, estimating software outputs, internal carrier policies, or assessments of any insurance adjuster, third-party reviewer, consultant, or claims representative. No duty to accommodate such requests shall be implied by industry custom, insurer practice, or prior course of dealings.

(c) No Authority of Adjusters or Third Parties: Insurance adjusters and third-party representatives have no authority to direct, approve, limit, or override the Provider's professional judgment, safety protocols, protective measures, or mitigation decisions, nor do they have authority to condition the Scope of Work on insurance coverage determinations or reimbursement expectations.

(d) No Retroactive Override: Following completion of the Work, any retrospective opinions, desk reviews, generalized drying models, estimating software comparisons, pricing audits, or third-party assessments that were not based on direct, contemporaneous inspection of the Property during the active mitigation process shall not invalidate, override, or retroactively alter the Provider's documented scope determinations, equipment usage, labor deployment, methodology, or charges.

(e) Real-Time Emergency Decision Making: The Client acknowledges that emergency mitigation decisions must be made in real time based on conditions present at the Property and that hindsight analysis conducted weeks or months after completion may not accurately reflect actual site conditions encountered during performance.

(f) Concealed or Materially Changed Conditions: The Scope of Work may expand if concealed, progressive, or materially changed conditions are discovered during performance. The Provider will document materially changed conditions, including photographs and moisture readings, and will use reasonable efforts to notify the Client when such conditions are expected to materially increase total charges or require demolition beyond what was initially anticipated. Client remains responsible for payment for all Work and Services reasonably necessary to prevent further damage or to perform drying, mitigation, and restoration in a manner consistent with applicable industry standards, even if such Work or Services exceed insurer estimates or third-party opinions.

(g) Client Payment Responsibility: The Client remains fully responsible for payment for all Work and Services rendered based on the actual Work performed and documented by the Provider, regardless of insurance company determinations, Scope disagreements, pricing disputes, depreciation, coverage limitations, or reimbursement delays. Insurance proceeds, if any, are a matter between the Client and the insurance carrier and do not alter the Client's obligations under this Contract.

5.3A - FIELD DOCUMENTATION AS CONTROLLING AUTHORITY:

The Client acknowledges and agrees that the Provider's determinations regarding scope, methodology, duration, equipment utilization, labor deployment, and completion of the Work are based on firsthand site inspection and contemporaneous field documentation generated in the ordinary course of business.

Such documentation may include, but is not limited to, timestamped photographs, moisture content readings, environmental and psychrometric measurements, drying logs, equipment tracking records, thermal imaging, 3D scans, daily notes, and progress documentation maintained by the Provider or its authorized platforms.

These records constitute authoritative business records and will be presumptively controlling evidence of drying progress, Dry Standard attainment, equipment necessity, and Work completion, subject to contrary proof based on contemporaneous onsite inspection. The Client agrees that remote reviews, desk assessments, theoretical drying models, estimating software assumptions, or third-party opinions that are not based on direct site inspection shall not supersede or invalidate the Provider's field-based documentation or professional determinations.

5.4 - CLIENT'S INSURANCE POLICY:

(a) Client's Responsibility: The Client agrees that it is their sole responsibility to review, understand, and ensure compliance with their insurance policy in relation to the Work performed under this Contract. The Provider is not responsible for interpreting or advising on the Client's insurance policy coverage.

(b) Insurance Coverage Limitations: The Client acknowledges that any limitations, exclusions, or denials of coverage under their insurance policy do not affect their payment obligations under this Contract. The Client remains fully responsible for all amounts due to the Provider, regardless of insurance reimbursement.

(c) Verification of Coverage: The Client is responsible for verifying the scope of their insurance policy and ensuring it provides adequate coverage for the services rendered. The Provider shall not be held liable for any discrepancies or coverage issues that may arise during or after the Work.

(d) No Insurance Guarantees: The Provider does not guarantee approval or payment of claims by the Client's insurance company. Any disputes regarding coverage or claim approvals must be resolved directly between the Client and their insurance provider.

(e) Documentation Only: Provider will, upon Client request, provide customary factual documentation of Work performed (e.g., invoices, basic job photos/log summaries) but does not provide public adjusting, claim negotiation, or insurer-directed scope revisions unless separately agreed in writing.

Notice:

By signing this Contract, the Client acknowledges that they have been duly informed of the Provider's independence from insurance pricing structures and that they understand and accept the terms and conditions outlined in this clause.

SECTION 6: SAFETY & SITE CONDITIONS

6.1 - STOP WORK-HOLD HARMLESS: In the event that the Provider is prevented from performing its recommended mitigation and remediation procedures and/or drying equipment is removed prematurely, the Client agrees to release and hold the Provider harmless and indemnify the Provider and all of the Provider's subsidiaries, subcontractors, and agents against any claims, actions, and liabilities that may result from such incomplete procedures, except to the extent directly caused by the Provider's proven negligence or willful misconduct to the extent such liability cannot be disclaimed under applicable law.

6.2 - DRYING EQUIPMENT: The Client understands that high-velocity air movers ("fans") and dehumidifiers will be installed to increase the rate of drying. The Client represents and warrants that they:

  • Will not allow children to play with this equipment;
  • Will not turn off the equipment without first calling the Provider;
  • Will not leave windows open unless expressly instructed to do so by the Provider, as this may delay or impair the drying process; and
  • Will minimize entering the affected rooms, especially those where the carpet is being dried.

6.3 - HEALTH AND SAFETY: To ensure the health and safety of the Client and the Provider's employees, agents, and representatives on the Property, the Client represents and warrants that they shall abide by the following precautions:

  • If dehumidifiers or fans are moved, these units shall be shut off and unplugged, as it may be hazardous to move these units while they are operating.
  • Take care when walking near the tackless strip, as the exposed tackless strip presents a danger even when covered.
  • Take extreme care when walking on, around, or from wet flooring materials, as floors may become slippery when wet.

6.4 - AIRBORNE CONTAMINANTS, OCCUPANCY, AND SAFETY RESPONSIBILITY: The Client acknowledges and agrees that mitigation, drying, demolition, and remediation activities may disturb or mobilize preexisting contaminants and particulate matter within the Property, which may become airborne as a result of necessary Work activities. Such contaminants may include, but are not limited to, dust, microbial matter, mold spores, asbestos-containing materials, lead-based materials, and other environmental or construction-related particulates that existed at the Property prior to or independent of the Provider's Work.

The Provider does not introduce contaminants into the Property but performs Work in an environment where such conditions may already be present, concealed, or unavoidable. As a result, the Provider strongly recommends that all persons entering or remaining within the Property during mitigation or remediation activities utilize appropriate personal protective equipment (PPE), and that occupants seek alternative living or working arrangements for the duration of the Work, particularly where containment, demolition, drying equipment, or antimicrobial measures are in use.

If the Property remains occupied during any portion of the Work, the Client represents and warrants that they have been advised of the potential health risks associated with airborne contaminants and agree to assume full responsibility for protecting occupants, invitees, and third parties from exposure. Such responsibility includes, but is not limited to, restricting access to affected areas, enforcing PPE use, and implementing reasonable safeguards to minimize exposure to hazardous or potentially hazardous conditions.

The Client further acknowledges that decisions regarding occupancy during mitigation and remediation are made at the Client's sole discretion and not at the direction of the Provider. The Client agrees to defend, indemnify, and hold harmless the Provider and its officers, employees, subcontractors, agents, and representatives from third-party claims, damages, losses, injuries, or liabilities arising out of or related to (i) the Client's decision to allow occupancy or access during the Work, (ii) the Client's failure to restrict access or follow Provider safety instructions, or (iii) exposure of occupants/invitees/third parties to pre-existing or disturbed contaminants, except to the extent directly caused by the Provider's proven negligence or willful misconduct where such liability cannot be disclaimed under applicable law.

6.5 - SITE HAZARDS: Active mitigation and remediation work sites can present many dangerous conditions that may result in injury to the Client and others who enter the Property. The Client agrees to release, indemnify, and hold the Provider and its subcontractors, agents, representatives, etc., harmless for personal injuries or health impacts to persons entering the Property arising out of or related to site conditions, Client-controlled access/occupancy, or failure to follow Provider safety instructions, except to the extent directly caused by the Provider's proven gross negligence or willful misconduct where such liability cannot be disclaimed under applicable law.

6.6 - EQUIPMENT RESPONSIBILITY, CUSTODY, AND LIABILITY: The Client represents, warrants, and agrees that all equipment, tools, machinery, and devices furnished by the Provider and placed at the Property remain the sole property of the Provider at all times and are provided for use solely in connection with the Work. Upon delivery to the Property, such equipment shall be deemed to be under the care, custody, and control of the Client, regardless of whether the Property is occupied, unoccupied, secured, unsecured, or accessible to third parties.

The Client shall be fully and personally liable for any loss of, theft of, damage to, or misuse of the Provider's equipment while such equipment is located at or associated with the Property, including, but not limited to, loss or damage caused by occupants, guests, tenants, neighbors, contractors, vandals, weather exposure, power interruptions, or unauthorized access. The Client agrees to take all reasonable precautions to safeguard the Provider's equipment and to maintain reasonable site security throughout the duration of the Work.

Equipment shall be deemed lost or stolen if it is missing, damaged beyond repair, rendered inoperable, or not returned or made available for retrieval within twenty-four (24) hours of the Provider's written or verbal request. The Client agrees to notify the Provider immediately upon discovery of any theft, damage, malfunction, tampering, or suspicious activity involving the Provider's equipment.

In the event of loss, theft, or damage to the Provider's equipment, the Client agrees to pay the full replacement cost at current market value, without depreciation, along with all associated costs, including, but not limited to, delivery charges, setup costs, downtime losses, rental substitution costs, lost use, administrative expenses, and other reasonable, documented costs incurred by the Provider as a direct result of the loss, theft, or damage (including reasonable delivery/setup and commercially reasonable rental substitution during replacement procurement). Such amounts shall be due and payable immediately upon demand and shall not be contingent upon insurance coverage, claim approval, or reimbursement by any third party.

Unauthorized Removal or Interruption of Equipment: The Client acknowledges and agrees that drying, remediation, containment, air filtration, and environmental control equipment shall not be moved, powered down, disconnected, relocated, removed, or otherwise interfered with by the Client, occupants, tenants, insurance adjusters, contractors, or any third party without the Provider's prior authorization.

Any instruction, recommendation, or request by an insurance adjuster, consultant, contractor, or third party to remove or discontinue equipment shall have no force or effect unless approved by the Provider. The Provider's determinations regarding equipment usage and duration are based on documented site conditions and professional judgment and shall not be overridden by third-party opinions.

Equipment rental charges shall continue to accrue until such equipment is physically retrieved by the Provider, regardless of drying goal achievement, insurance-related delays, access issues, or third-party interference. Premature removal, shutdown, or interference with equipment shall not reduce or negate rental charges incurred prior to retrieval.

SECTION 7: CANCELLATION AND EARLY TERMINATION POLICY

7.1 - CLIENT'S RIGHT TO CANCEL: Subject to any cancellation, rescission, or other rights provided by applicable law, Client may cancel or direct Provider to discontinue future Services at any time. Cancellation does not, however, relieve Client of responsibility for Services already performed or reasonable costs incurred or irrevocably committed by Provider in reliance upon Client's authorization before the cancellation becomes effective.

7.2 - CHARGES FOLLOWING CANCELLATION: Except where applicable law provides otherwise, Client remains responsible for all authorized Services performed and project-specific costs incurred through the effective time of cancellation, including reasonable costs necessary to safely stop the Work, retrieve equipment, secure the Property, and demobilize.

Such charges may include, without limitation:

  • scheduling, dispatch, mobilization, travel, site assessment, setup, and demobilization;
  • technician, supervisory, project-management, and administrative labor already performed;
  • emergency response and service-call charges;
  • equipment rental, utilization, delivery, setup, monitoring, retrieval, and removal;
  • truck, trailer, dumpster, transportation, delivery, pickup, disposal, and other project-specific rental or transportation costs;
  • materials, supplies, containment materials, PPE, chemicals, antimicrobial products, and other consumables used, opened, ordered, or committed to the Project;
  • thermal-imaging inspections and walk-throughs;
  • moisture detection, moisture mapping, moisture readings, psychrometric measurements, and drying documentation;
  • photographs, 3D scans, digitally derived sketches, equipment documentation, monitoring records, and other inspection or documentation services;
  • testing, laboratory, consultant, subcontractor, permit, vendor, and other third-party charges incurred in connection with the Project;
  • non-refundable deposits, restocking charges, specially ordered materials, or other non-cancellable project commitments; and
  • any project-specific referral, lead-generation, or customer-acquisition charge actually incurred by Provider from a third party in connection with Client's request for Services, provided that such charge is authorized by this Agreement, Attachment A, or another written pricing disclosure provided to Client.

7.3 - NO CHARGE FOR UNPERFORMED FUTURE WORK: Provider will not charge Client for future labor or Services that were neither performed nor incurred before cancellation. Amounts charged following cancellation are compensation for Services actually performed, equipment or materials actually utilized, and reasonable project-specific costs already incurred or irrevocably committed. They are not a penalty or cancellation fee.

7.4 - WORK ALREADY COMMENCED: Client acknowledges that this Agreement authorizes Provider to begin emergency Services immediately. If Client cancels after Provider has dispatched personnel, mobilized resources, arrived at the Property, performed inspections or documentation, placed equipment, supplied materials, or otherwise commenced performance, Client remains responsible for the charges attributable to those Services and costs as provided above.

7.5 - STOPPING MITIGATION BEFORE COMPLETION: If Client directs Provider to stop drying, extraction, demolition, containment, remediation, filtration, monitoring, or other recommended mitigation Services before Provider determines that such Services are complete, Provider may document the condition of the Property at the time Work is stopped and retrieve its equipment. Client acknowledges that premature termination may result in continued moisture, microbial growth, contamination, deterioration, or additional property damage. Any other provisions of this Agreement concerning Client-directed stoppage of Work shall remain applicable.

7.6 - CANCELLATION DOES NOT ELIMINATE AMOUNTS ALREADY OWED: Cancellation of future Services, revocation of a payment-card authorization, an insurance carrier's refusal to pay, or a dispute concerning insurance coverage does not cancel Client's obligation to pay amounts properly due for Services performed and costs incurred before cancellation.

7.7 - FINAL INVOICE: Following cancellation, Provider may issue a final invoice for all Services performed and allowable costs incurred through completion of reasonable shutdown, equipment retrieval, and demobilization. Such amounts shall be calculated pursuant to this Agreement, Attachment A, Provider's applicable rate schedule, and authorized third-party charges.

7.8 - APPLICABLE LAW CONTROLS: Nothing in this Section is intended to waive, restrict, or modify any cancellation or rescission right that applicable law does not permit Client to waive. If applicable federal, state, or local law provides Client with greater cancellation rights or imposes different requirements concerning cancellation, emergency-service waivers, notices, refunds, or payment following cancellation, applicable law shall control.

SECTION 8: CLIENT RESPONSIBILITIES

8.1 - SERVICES, EMERGENCY AUTHORIZATION, NO ESTIMATE REQUIREMENT, AND PRICE LIST DISCLOSURE: The Client acknowledges and agrees that the services provided under this Contract are emergency and condition-driven in nature and must be initiated immediately to mitigate further damage, health risks, and secondary loss. Due to the unknown, concealed, and evolving conditions commonly present in water damage, mitigation, and remediation projects, the Provider is unable and not required to provide a detailed written estimate, fixed price, scope breakdown, materials list, specifications, or projected completion date prior to or during the performance of the Work.

The Client further acknowledges that Attachment A, if included with this Contract, contains a partial and non-exhaustive list of commonly used labor, service, and material line items and unit pricing. Attachment A is provided for general reference and transparency only and does not constitute an estimate, bid, guaranteed pricing, or a limitation on the scope, duration, or total cost of the Work. The absence or presence of any particular item in Attachment A does not determine whether such services, labor, equipment, or materials may be required or billed.

The Client understands that a more comprehensive price list covering additional services, labor categories, equipment, materials, and specialty items is maintained by the Provider and is available for review upon request. Unless expressly incorporated in writing, such price lists are not estimates and do not cap or fix the total charges for the Work.

The Client expressly authorizes the Provider to commence services immediately upon execution of this Contract and understands that all services are performed on a time-and-materials basis, based on labor, equipment usage, and services actually rendered as determined by field conditions. Final billing shall be based on the actual services rendered and documented by the Provider. The Client's payment obligations are not contingent upon insurance approval, claim determination, coverage decisions, reimbursement, or the existence of any estimate or preliminary pricing information.

8.2 - UNRELATED CONDITIONS/WORK: The Client acknowledges and agrees that the Provider is not responsible for detecting, addressing, correcting, or repairing conditions or areas unrelated to the event that necessitated the retainment of the Provider's services. The Client understands and agrees that the Client is personally responsible for any charges, costs, and deductibles not covered by insurance.

8.3 - SPECIAL, FRAGILE, AND VALUABLE PERSONAL PROPERTY: The Provider shall exercise reasonable care in the performance of the Work and shall take reasonable precautions, consistent with the circumstances, to avoid unnecessary damage to the Client's property. However, due to the emergency, invasive, and condition-driven nature of mitigation and remediation services, the Client acknowledges that incidental movement, vibration, exposure, or disturbance of personal property may be unavoidable.

The Client agrees to assume primary responsibility for the identification, removal, protection, and safekeeping of special, fragile, high-value, or irreplaceable items of personal property before, during, and after the performance of the Work. The Provider, its employees, subcontractors, agents, and representatives shall not be liable for incidental damage, loss, or disappearance of such items arising from the performance of the Work, except to the extent caused by the Provider's proven gross negligence or willful misconduct.

Special, fragile, or valuable items include, but are not limited to, jewelry, cash, firearms or weapons, medications, collectibles, documents, data storage devices, electronics, artwork, fine art, heirlooms, and items of significant sentimental or monetary value. The Client acknowledges that failure to remove or adequately secure such items may increase the risk of incidental damage during the Work.

8.4 - ENVIRONMENTAL CONDITIONS AND REASONABLE CARE: The Provider shall perform the Work using commercially reasonable methods and shall take reasonable precautions consistent with industry standards to minimize the spread or disturbance of contaminants during mitigation and remediation activities. The Client understands and agrees, however, that indoor environments naturally contain microorganisms, including mold and bacteria, and that the Provider does not represent or guarantee that the Property can, will, or has been rendered sterile or free of all contaminants.

The Client further acknowledges that mitigation and remediation activities may alter environmental conditions and that certain individuals, including infants, elderly persons, immunocompromised individuals, and those with respiratory conditions or chemical sensitivities, may be more susceptible to environmental exposure. While the Provider will take reasonable steps to reduce unnecessary risk, the Provider shall not be responsible for health effects, reactions, or environmental sensitivities that are beyond the Provider's control or that arise from conditions inherent to the Property.

Decisions regarding occupancy, re-occupancy, and exposure during or after the Work remain the Client's responsibility, and the Provider shall not be liable for adverse health effects or environmental reactions resulting from such decisions, except to the extent caused by the Provider's proven gross negligence or willful misconduct.

8.5 - PRE-EXISTING AND HAZARDOUS CONTAMINANTS: The Provider shall exercise reasonable care in the performance of the Work and shall take reasonable precautions to avoid unnecessary disturbance of known or visible hazardous materials when encountered. The Client acknowledges, however, that the Provider is not an environmental testing contractor, industrial hygienist, or licensed hazardous materials specialist and does not perform environmental testing, sampling, or laboratory analysis.

The Provider does not guarantee or warrant that it can identify, detect, quantify, or remove all pre-existing or concealed hazardous materials or contaminants. Such contaminants may include, but are not limited to, asbestos-containing materials, lead-based materials, mold, bacteria, radon, volatile organic compounds (VOCs), or other regulated or unregulated substances that may exist at the Property prior to or independent of the Work.

If hazardous or suspected hazardous materials are discovered or reasonably suspected, the Provider may suspend or modify the Work without breach and notify the Client so that appropriately licensed professionals can be engaged. The Provider shall not be liable for the presence, discovery, or effects of pre-existing contaminants, except to the extent caused by the Provider's proven gross negligence or willful misconduct.

8.6 - REQUIRED INFORMATION: The Client shall provide the Provider with a complete history of known information regarding relevant or potentially relevant facts about the structures erected upon and the conditions present in and around the Property. The Client is responsible for advising the Provider, in writing, of the known existence of hazardous substances, including, but not limited to: Chemicals, Lead, Asbestos, and Areas of possible danger.

8.7 - SITE ACCESS AND SECURITY: The Client agrees to provide access to the Property to the Provider, the Provider's employees, agents, subcontractors, and their vehicles and equipment as required to properly perform the services. The Client shall provide areas for the storage of equipment, materials, and debris. The Client shall provide all water, electricity, and other utilities necessary for the Provider to perform its services. The Client represents and warrants that it will take all reasonable measures necessary to secure all structures on the Property from unauthorized access.

8.8 - DUMPSTER PLACEMENT AND DRIVEWAY DAMAGE:

(a) Placement of Dumpster: The Client agrees to allow the Provider to place a dumpster on the driveway or street as necessary for the completion of the Work. The exact placement of the dumpster will be determined by the Provider in consideration of site access and project needs.

(b) Use of Dumpster: The dumpster is designated solely for the Provider's use in connection with the Work. The Client agrees not to dispose of household items, yard waste, or any other non-construction-related materials in the dumpster.

(c) Liability for Driveway Damage: The Provider shall not be held responsible or liable for any depressions, cracking, or other damage to the driveway or surrounding areas caused by the placement of the dumpster, the weight of the dumpster, or delivery/removal trucks.

(d) Third-Party Responsibility: Any damage caused by the dumpster delivery or removal process by a third-party service provider shall not be the responsibility of the Provider. The Client agrees to pursue any claims directly with the third-party service provider.

Legal Protections
SECTION 9: LIMITATIONS & LIABILITY

9.1 - GENERAL INDEMNIFICATION (THIRD-PARTY CLAIMS):

The Client shall indemnify, defend, and hold harmless the Provider, its owners, officers, directors, employees, subcontractors, agents, representatives, successors, and assigns from and against any third-party claims, demands, actions, damages, losses, liabilities, costs, and expenses (including, but not limited to, attorneys' fees, expert witness fees, arbitration costs, and court costs) arising out of or relating to the services provided under this Agreement, except to the extent directly caused by the Provider's proven negligence or willful misconduct, and only to the extent such indemnity is permitted under applicable Virginia law, including Va. Code § 11-4.1 (as applicable).

9.2 - CLIENT INDEMNIFICATION: The Client agrees to indemnify, defend, and hold harmless the Provider from and against any claims, damages, losses, liabilities, judgments, settlements, costs, and expenses (including, but not limited to, reasonable attorneys' fees) arising from or related to:

(a) The Client's breach of this Contract;

(b) The Client's negligent, reckless, or willful acts or omissions;

(c) Third-party claims related to the Provider's authorized work at or in connection with the Property;

(d) Any pre-existing conditions at the Property that were not disclosed to the Provider prior to commencement of the Work;

(e) Any toxic or hazardous materials discovered, released, or disturbed as a result of the Provider's authorized work performed in areas affected by pre-existing conditions or conditions not disclosed to the Provider.

9.3 - DRIVEWAY, PROPERTY, AND THIRD-PARTY LIABILITY: To the fullest extent permitted by law, Provider shall not be liable for property damage or loss caused solely by third parties (including delivery companies, utility providers, or other contractors) not under Provider's direct supervision and control; provided, however, this does not waive Provider's duty to exercise reasonable care in the selection and coordination of subcontractors as stated in Section 9.6. The Client agrees to pursue any claims directly against such responsible parties and to indemnify and hold the Provider harmless from any claims arising therefrom.

(a) Driveway and Property Damage: The Provider shall not be held responsible or liable for damage to the Client's driveway, sidewalks, hardscapes, or other property caused by normal project-related activities, except to the extent caused by the Provider's proven gross negligence or willful misconduct, including, but not limited to, the operation of equipment, vehicles, or the placement of materials.

(b) Specific Exclusions: The Provider shall not be responsible for damage resulting from normal project-related activities, including, but not limited to:

  • Oil droplets or stains from vehicles or equipment;
  • Hairline fractures, surface cracking, depressions, sinking, or crumbling in concrete or asphalt surfaces;
  • Damage to landscaping, including plants, shrubs, trees, or lawns, caused by access, equipment placement, or project-related activities.

(c) Acknowledgment of Risks: The Client acknowledges that project-related activities may involve heavy equipment, machinery, and materials that could result in incidental damage to property or furnishings. The Provider will take reasonable care to minimize such damage; however, complete prevention cannot be guaranteed. The Client assumes the risk of incidental damage and agrees to indemnify and hold the Provider harmless for such damage, except to the extent caused by the Provider's proven gross negligence or willful misconduct.

9.4 - SCOPE OF WORK & SUPPLEMENTAL WORK: The Client agrees that all costs related to required supplements, additional work, or changes to the scope that are not covered by insurance are the Client's sole responsibility. Supplemental work includes, but is not limited to, betterment, Client-selected changes, concealed or newly discovered conditions, safety-related requirements, and the enforcement of applicable codes, ordinances, or directives by a municipality or building department.

The Client acknowledges that supplemental or additional work may be required due to evolving field conditions, concealed damage, regulatory requirements, or safety considerations, and that such work may be authorized verbally, in writing, or by the Client's conduct and billed accordingly.

9.5 - CUTTING, DEMOLITION, AND CRACKING:

(a) Risk of Settling and Cracking: The Client acknowledges that cutting, demolition, removal, or tear-out of walls, ceilings, flooring, tile, masonry, plaster, stucco, or similar materials may be necessary to perform the Work and may result in settling, cracking, separation, or cosmetic damage to adjacent or surrounding areas. Materials such as concrete, stucco, plaster, brick, and masonry are inherently brittle and are particularly prone to cracking or separation during or after such activities, even when work is competently performed.

(b) Provider's Efforts: The Provider shall exercise reasonable care and use commercially reasonable methods and industry best practices to minimize ancillary damage during demolition, cutting, or removal activities. However, the Provider cannot guarantee that incidental cracking, separation, or cosmetic damage will not occur due to the nature of the materials involved and existing structural conditions.

(c) Responsibility for Associated Repairs: If ancillary damage occurs as a result of demolition or cutting that was competently performed and reasonably necessary to complete the Work, the Client agrees that any resulting repairs, restoration, or cosmetic remediation shall constitute additional work and shall be the Client's sole financial responsibility. Such work may be authorized verbally, in writing, or by conduct and billed accordingly.

(d) Limitation of Liability: The Provider shall not be responsible for cracking, settling, or cosmetic damage to masonry or similar materials resulting from their inherent characteristics, pre-existing conditions, or normal project-related activities, except to the extent directly caused by the Provider's proven gross negligence or willful misconduct.

9.6 - SUBCONTRACTOR AUTHORIZATION: The Client authorizes the Provider to engage qualified subcontractors as reasonably necessary to perform portions of the Work. The Provider shall exercise reasonable care in the selection and coordination of such subcontractors. The Client acknowledges that subcontractors operate under their own supervision and control with respect to their specialized work, and that the Provider does not guarantee specific outcomes beyond the exercise of reasonable care.

The Client's payment obligations under this Contract remain owed to the Provider regardless of any subcontractor involvement, disputes, delays, or performance issues, and shall not be conditioned upon claims or disputes between the Provider and any subcontractor.

9.7 - EVIDENCE PRESERVATION DISCLAIMER: The Client acknowledges that the Provider is not responsible for identifying, preserving, cataloging, storing, or retaining any materials, debris, structural components, or personal property as potential evidence for litigation, insurance subrogation, claims investigations, or forensic analysis, unless a separate written agreement for evidence preservation services is executed prior to commencement of the Work.

Due to the emergency and time-sensitive nature of mitigation and remediation services, materials may be removed, altered, discarded, or destroyed in the ordinary course of performing the Work. The Client assumes full responsibility for directing any evidence preservation efforts, including coordination with insurers, investigators, attorneys, or third-party consultants.

The Provider shall be indemnified, defended, and held harmless from any claims alleging spoliation, loss, or destruction of evidence arising from the performance of the Work, except to the extent directly caused by the Provider's proven gross negligence or willful misconduct.

9.8 - CLIENT DUTY TO NOTIFY OF EVIDENCE REQUIREMENTS: The Client acknowledges and agrees that it is the Client's sole responsibility to notify the Provider in writing, prior to commencement of the Work, if any portion of the Property, debris, materials, or contents must be preserved for legal, forensic, insurance, or investigative purposes.

In the absence of such written notice, the Provider may proceed with the Work in accordance with industry standards and the requirements of this Contract. The Client agrees to indemnify and hold the Provider harmless from any claims, demands, or liabilities arising from the alleged failure to preserve evidence when no prior written notice was provided.

SECTION 10: TERMS AND LEGAL CONDITIONS

Notice:

This Contract includes limitations of liability, limitations of remedies, and disclaimers of warranties.

10.1 - PERFORMANCE OF SERVICES AND PRE-EXISTING CONDITIONS: The Client acknowledges that the Provider's performance of services is inherently limited by the pre-existing conditions, construction characteristics, materials, assemblies, contents, and environmental conditions of the Property. The Provider shall exercise reasonable care in the performance of the Work, but does not assume responsibility for the effects, manifestations, or remediation of pre-existing conditions, whether known or unknown, that existed prior to commencement of services.

The Client retains responsibility for all costs, impacts, and corrective measures associated with pre-existing conditions, including conditions affecting materials, fabrics, furnishings, finishes, substrates, or structural components. The Provider may, in its discretion, conduct limited pre-testing of materials for issues such as stain removability, colorfastness, shrinkage, fading, or adhesive breakdown; however, it is not always possible to identify such conditions in advance.

The Provider does not represent, warrant, or guarantee that cleaning of walls, ceilings, or other surfaces will restore original color or appearance, nor that all materials or furnishings are suitable for cleaning. The Provider shall use reasonable efforts to advise the Client of adverse effects that may be reasonably foreseeable, but the Client acknowledges that many adverse reactions may occur unpredictably due to hidden construction methods, manufacturing processes, or material composition.

The Client acknowledges that mold and microbial matter are commonly present in indoor environments and that complete eradication is not possible. The Provider does not represent, warrant, or guarantee the removal or eradication of mold or microorganisms.

The Client further acknowledges that the Provider does not represent, warrant, or guarantee the detection, diagnosis, or repair of the original cause of damage beyond the scope of the services expressly authorized under this Contract.

10.2 - WARRANTIES: The Provider expressly disclaims any representations, warranties, or guarantees, express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or any warranty arising from a course of dealing, usage of trade, or custom. This Contract is for the provision of services only and does not constitute a sale of goods. Nothing in this Section disclaims Provider's obligation to perform the Work with reasonable care consistent with applicable industry standards, or any liability that cannot be disclaimed under applicable law.

10.3 - LIMITATION OF LIABILITY: To the fullest extent permitted by applicable law, Provider, its parent companies, subsidiaries, affiliates, predecessors, successors, assigns, owners, members, managers, officers, directors, employees, agents, representatives, and subcontractors shall not be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, penalties, loss of use, loss of business opportunity, loss of profits, loss of rental income, diminution in property value, delay damages, or third-party claims, regardless of the legal or equitable theory asserted, whether in contract, tort, negligence, strict liability, warranty, statute, or otherwise, even if such damages were foreseeable or Provider was advised of their possibility.

Provider’s maximum aggregate liability for any and all claims arising out of or relating to this Contract, the Services performed, or the Project shall not exceed the total amounts actually paid to Provider under this Contract for the specific Services giving rise to the claim.

The limitations set forth in this Section apply collectively to all claims and causes of action of every kind and shall apply regardless of whether any remedy fails of its essential purpose.

Nothing in this Section shall be construed to limit liability for damages directly caused by Provider’s proven gross negligence or willful misconduct to the extent such limitation is prohibited by law.

Client acknowledges that the Services are emergency mitigation and restoration services intended to reduce further damage and that the fees charged reflect an allocation of risk between the parties. Client agrees that the limitations set forth herein are reasonable and material terms of this Contract.

The Client acknowledges that the remedies provided in this Contract are reasonable and proportionate to the nature of the services performed and the fees charged.

10.4 - ADDITIONAL AND REQUESTED WORK: Any labor, materials, services, or work requested by the Client or required due to changing field conditions, concealed damage, safety considerations, or regulatory requirements shall constitute additional work and result in additional charges. Such work may be authorized verbally, in writing, or by the Client's conduct and billed accordingly.

10.5 - NONPERFORMANCE, NOTICE, AND LIMITATION OF ACTIONS: Any claim by the Client for faulty performance, nonperformance, or breach of this Contract shall be made in writing to the Provider within sixty (60) days after completion of the services, but only for matters that the Provider could reasonably have corrected if timely notified. Failure to provide such written notice shall constitute a waiver of the claim to the extent Provider is prejudiced by the lack of timely notice and to the extent permitted by applicable law.

No action, regardless of form, arising out of or relating to this Contract may be brought more than one (1) year after the Client knew or reasonably should have known of the facts giving rise to the claim.

10.6 - ADMINISTRATIVE WORK AND CONTINUING OBLIGATIONS: The Client acknowledges that, following completion of physical work on the Property, the Provider may be required to provide additional documentation, including but not limited to photos, daily logs, equipment usage records, and timesheets, to support the insurance claim review process. The Client agrees that these post-completion administrative tasks are performed in furtherance of the original Scope of Work and in response to ongoing insurance carrier requirements. To the extent permitted by law, the parties agree that any follow-up services, whether administrative or physical, performed in connection with this Project shall be considered part of the original contract obligations. The Provider also reserves the right to return to the Property to perform reasonable and necessary follow-up work, and the Client agrees to provide access for this purpose upon request.

10.7 - HEADINGS: The headings contained in this Contract are for convenience of reference only, form no part of this Contract, and have no force or effect whatsoever.

10.8 - FORCE MAJEURE: With respect to the performance obligations of this Contract, where there occurs any prevention, delay, or stoppage due to strikes, lockouts, labor disputes, acts of God, inability to obtain services, labor, or materials, or reasonable substitutes therefor, governmental actions, civil commotions, fire, flood, civil commotion, riot, war (declared and undeclared), revolution, embargoes, public health emergencies, pandemics, government-ordered shutdowns, supply chain disruptions, labor shortages, and other causes beyond the reasonable control of Provider (a Force Majeure event), Provider's failure to perform shall be excused for the duration of such event and for such a time thereafter as is reasonable to enable the parties to resume performance under this Contract.

10.9 - NO WAIVER: A failure of either party to exercise any right provided for herein shall not be deemed to be a waiver of any right hereunder.

10.10 - SEVERABILITY CLAUSE: If any provision of this Contract is found to be ineffective, unenforceable, or illegal for any reason under present or future laws, such provision shall be fully severable, and this Contract shall be construed and enforced as if such provision never comprised a part of this Contract. The remaining provisions of this Contract shall remain in full force and effect and shall not be affected by the ineffective, unenforceable, or illegal provision or by its severance from this Contract.

10.11 - MODIFICATION AND WAIVERS: No modification, termination, or attempted waiver of this Contract shall be valid unless in writing and signed by the party against whom the same is sought to be enforced.

10.12 - MERGER CLAUSE: This Contract contains the final, complete, and exclusive statement of the Agreement between the Provider and the Client with respect to the transactions contemplated herein. All other prior or contemporaneous oral communications (including, for the avoidance of doubt, any communications in connection with the preparation of this Contract) and all prior written or oral communications and agreements with respect to the subject matter hereof are merged herein and superseded into this Contract. For the avoidance of doubt, it is the parties' intent that no term contained in or omitted from any prior written draft of this Contract or other communication be used as extrinsic evidence under any state law or judicial interpretation to determine the parties' intent hereto.

10.13 - ORDER OF PRECEDENCE; INCORPORATED EXHIBITS: The following are incorporated and control in this order in the event of conflict: (1) this Agreement, (2) Scope of Work / Work Authorization (Exhibit A), (3) Pricing Schedule / Rate Sheet (Exhibit B), (4) Change Orders (Exhibit C), (5) any other attachments expressly incorporated. No verbal statements or prior emails modify this Agreement.

10.14 - NO REPRESENTATIONS: The Client represents that he/she has had the opportunity to consult with an attorney and has carefully read and understands the scope and effect of the provisions of this Contract. In agreeing to this Contract, the Client has not relied upon any representations or statements made by the Provider or its representatives, which are not explicitly outlined in this Contract.

10.15 - ASSIGNMENT OF RIGHTS: This Contract and the rights and obligations of the parties herein shall inure to the benefit of, and be binding upon their respective successors, assigns, and legal representatives.

10.16 - PREEXISTING CONTAMINATIONS: Notwithstanding any other provision of this Contract, the Provider shall not be responsible for any Toxic Materials that were on the Property previously. The Client agrees that (i) the Provider shall not be responsible for any such Toxic Materials regardless of, boundaries or level of contamination, or the cost of clean-up, is increased as a result of mitigation and Clean-up activities that the Provider may take; and (ii) the Client shall be responsible for any Toxic Material that is discovered, released or disturbed as the result of any excavation or other subsurface activity made or undertaken on the Property by the Provider or its representatives.

10.17 - SUBROGATION AND THIRD-PARTY CLAIMS: Client agrees to defend, indemnify, and hold Provider harmless from and against any claims, demands, damages, liabilities, costs, or expenses (including but not limited to attorneys' fees) asserted by insurers, subrogating parties, or third parties arising out of or relating to alleged failure to preserve evidence, unless such claims are the direct result of Provider's gross negligence or intentional misconduct.

10.18 - SCOPE CLARIFICATION: Provider's role is limited strictly to mitigation and restoration services as defined in this Agreement. Provider is not, and shall not be deemed, a forensic investigator, fire origin analyst, public adjuster, or evidence custodian. Any such services must be contracted separately with appropriately qualified professionals.

It is further presumed by Provider that once its services have been retained, the Client or their authorized agent has already taken appropriate steps to preserve any evidence their insurer requires them to preserve. The nature of the emergency cleanup and mitigation services provided does not allow the Provider sufficient time or resources to identify, collect, or safeguard items that may later be alleged to have evidentiary value. Accordingly, Provider shall not be responsible for the preservation of such evidence unless a separate written agreement has been executed to that effect.

10.19 - ADVERTISING AND MARKETING DISCLAIMER: Provider may engage third-party marketing firms, advertising agencies, or lead generation services to promote its business. The Client acknowledges that any claims, representations, statements, or guarantees made in such advertisements, online content, promotional materials, or marketing communications-whether written, verbal, or digital-are not binding upon Provider and shall not be relied upon by Client. Only the terms, conditions, representations, and warranties expressly outlined in this Contract shall govern the relationship between the parties. To the extent any advertising claim conflicts with this Contract, the terms of this Contract shall control.

SECTION 11: OVERHEAD AND PROFIT

The Client acknowledges and agrees that overhead and profit are fundamental, non-optional components of the Provider's cost structure and pricing for professional mitigation, restoration, and construction-related services. Overhead represents indirect and fixed costs required to operate a viable business and to perform the Work, including, but not limited to, general business overhead, job-related overhead, and job-personnel overhead. Profit represents reasonable compensation for business risk, project responsibility, capital exposure, and the reinvestment necessary to sustain operations.

The Client further acknowledges that published unit prices, estimating platforms, pricing databases, and software-generated outputs are designed to reflect direct costs only and do not include general overhead, job-related overhead, or profit. The determination, calculation, and application of overhead and profit are based on the conditions, complexity, coordination requirements, management demands, operational burdens, and risk profile of the specific Project and are left to the professional discretion of the service provider performing the Work.

Overhead and profit are inherent to the Provider's business operations and do not fluctuate based on job simplicity, duration, scope segmentation, trade count, or insurer characterization of the Work. Overhead and profit are not dependent upon the number of trades involved, the classification of services as mitigation, restoration, or reconstruction, the use of subcontractors, or the placement, formatting, or segregation of line items within any estimate, invoice, or supporting documentation. No failure to itemize, label, or separately display overhead and profit shall constitute a waiver, reduction, or limitation of entitlement.

The Client expressly agrees that overhead and profit are agreed-upon pricing terms of this Contract, reflect the Provider's customary and reasonable rates, and are not subject to post-performance re-evaluation, negotiation, or adjustment based on insurance company guidelines, internal carrier policies, estimating software defaults, third-party review criteria, or insurer valuation methodologies. Overhead and profit are not contingent upon insurer approval, reimbursement, or coverage determinations.

The Provider's invoices reflect services rendered and costs incurred and are statements of amounts due under this Contract, not estimates, bids, or negotiable pricing proposals. The overhead and profit structure applicable to the Work is established at the time of contract formation and shall not be modified by post-performance insurer review, partial payment, conditional payment, or unilateral payment reduction. Acceptance or issuance of partial payment by the Client or any insurer shall not constitute an accord and satisfaction, waiver, or modification of the Provider's entitlement to overhead and profit.

Accordingly, the Provider shall be entitled to an addition of fifteen percent (15%) overhead and twenty percent (20%) profit for all mitigation and subcontracted work, and for applicable labor, equipment, operating, transportation, supervision, and project coordination costs.

The Client acknowledges that the Provider is a private, independent business entity and a licensed contractor operating outside of any insurance company vendor, preferred provider, or managed repair program. The Provider is not a party to, nor bound by, any insurance company's internal policies, claim guidelines, vendor agreements, network pricing structures, or payment practices applicable to in-network or preferred vendors. The pricing, overhead, and profit charged by the Provider are determined solely by this Contract and the Provider's independent business operations, and are not governed or limited by how any insurer compensates its internal staff, affiliated vendors, or program participants.

The Client acknowledges that overhead and profit are embedded components of the Provider's service pricing and are owed regardless of how such amounts are itemized, reviewed, valued, allocated, or characterized by any insurance carrier, third-party reviewer, or other non-party to this Contract. The Client further agrees that no comparison to insurance company in-network, preferred vendor, or program pricing shall be used to challenge, reduce, or dispute the amounts owed under this Contract. Any dispute regarding insurance coverage or reimbursement of overhead and profit is a matter solely between the Client and the insurer and does not affect the Client's obligation to pay all amounts due under this Contract.

Final Terms & Enforcement
SECTION 12: FINAL LEGAL PROTECTIONS

12.1 - DIRECTION TO PAY / PAYMENT AUTHORIZATION: The Client hereby authorizes and directs their insurance company to pay the Provider directly for services rendered (a payment authorization only; not an assignment of the insurance policy), to the extent permitted by the Client's policy and applicable law. As the Owner or Authorized agent of the property owner, it is understood that the Client has authorized the work and accepts responsibility to the Provider for services rendered. It is fully understood and agreed that the Owner/Agent is personally responsible for the total costs and charges for the work, including but not limited to any deductible, depreciation, or holdback not covered by insurance. If the Client's insurance carrier pays the Provider directly, any charges for services not reimbursed by the insurance carrier are the Client's sole responsibility and must be paid upon completion of work. The Provider must approve any exceptions in writing, and to the extent permitted by applicable law, a finance/late charge of 1.8% per month (minimum $1.00) may be applied to past-due, undisputed balances beginning thirty (30) days after the invoice date.

12.2 - INVOICING: Provider shall bill all charges and costs directly to the Client (insured), and, as a courtesy only, a copy of these documents will be e-mailed to the insurance carrier. It is fully understood and agreed that Provider is hired directly by the Client and is in no way required to communicate, deal, negotiate with, or provide any internal notes, documents, or images to the Client's Insurance company, or any other Third Party on the Client's behalf, and that all charges and costs are due upon completion of work.

12.3 - THIRD PARTIES: The Client understands and agrees that the Provider is (i) not a public adjusting firm, (ii) does not provide adjusting services, and (iii) will not negotiate with their insurance company on their behalf. If such services are required due to the complex nature of a claim, the Client should retain the services of a licensed and qualified public adjusting firm to negotiate with their insurance carrier on their behalf. At no time will the Provider accept a 'Third Party Assessment' of the loss post-mitigation. That includes but is not limited to any insurance company's 'Third Party Vendor' or 'Third Party Estimate' for work performed by the Provider or its employees, subcontractors, and agents.

12.4 - PROOF OF LOSS: Should evidence of loss be mandated by an insurer or any other external party, it is incumbent upon the Client to retain and manage pertinent records. As a part of standard procedure and to track progress, the Provider's employees, staff, and agents compile daily photographs, notes, background measurements, and environmental readings and maintain a record of services rendered and tasks accomplished. These documents facilitate the monitoring of the drying process, aiding in the assessment of whether supplementary equipment or services are needed and when the Dry-Standard has been attained. The Provider neither has an obligation nor assents to disclose any of its internal records to the Client or any third party. As a discretionary courtesy, the Provider may choose to provide certain relevant project documents to assist clients in the claims process or when seeking reimbursements. This voluntary action does not contravene the terms of this Contract and shall not be interpreted as a pattern of behavior. Provider reserves the right to disclose, at its sole discretion, all, some, or none of its internal documents.

Dry logs and field documentation constitute contemporaneous business records maintained in the ordinary course of operations and reflect objective measurements used to determine drying progress and completion.

12.5 - ATTORNEYS' FEES: Should the need arise for legal action to collect monies due under this Contract, or should the matter be turned over to collections, Provider shall be entitled, in addition to other amounts owed by the Client, to reasonable legal fees and costs of any such collection attempts, and a finance charge of 1.8% per month (minimum of $1.00). This attorney fee provision shall not be effective or enforceable in jurisdictions where attorney fee provisions are made reciprocal or invalid by operation of law.

12.6 - MECHANIC'S LIEN: The Client expressly consents to the filing of a mechanic's lien by Provider, or its successors and assigns, against the Property for any labor, materials, or services provided pursuant to this Contract.

12.7 - GOVERNING LAW & VENUE: This Contract shall be governed by the laws of the Commonwealth of Virginia without regard to principles of conflicts of law. Any action arising out of or relating to this Contract shall be brought exclusively in the state courts located in Fairfax County, Virginia, and the Parties consent to personal jurisdiction and venue in such courts.

12.8 - WAIVER OF RIGHT TO JURY TRIAL: Both Provider and Client waive their respective rights to a trial by jury with respect to any claims or causes of action (including but not limited to counterclaims) related to or arising out of or in any way connected to this Contract and agree that any claim or cause of action will be tried by a court trial without a jury.

12.9 - ELECTRONIC SIGNATURES:

(a) Acceptance of Electronic Signatures: The Parties agree that this Contract may be executed and transacted using electronic signatures. Electronic signatures shall carry the same legal force and effect as handwritten signatures in accordance with applicable laws.

(b) Validity of Electronic Copies: Photocopies, scanned copies, or electronic versions of this Contract, including but not limited to those signed electronically, shall be deemed valid and enforceable as original documents.

(c) Authorization: By signing this Contract electronically, the Parties acknowledge that they have reviewed, understood, and accepted the terms and conditions contained herein.

(d) Consent to Electronic Transactions: The Client consents to the use of electronic means for the execution, delivery, and management of this Contract, as well as any related documents or communications.

SECTION 13: MECHANIC'S LIEN RIGHTS AND INSURANCE DELAYS

13.1 - NOTICE TO CLIENT: Provider provides emergency services immediately-without requiring any deposit or upfront payment from the Client. To protect its right to be paid for these services, especially in cases where insurance payments are delayed, Provider may file a Mechanic's Lien against the property. This standard legal protection does not reflect negatively on the Client.

13.2 - CONSENT TO LIEN FILING: The Client hereby expressly consents to the filing of a Mechanic's Lien by Provider, its successors, or assigns, against the real property where the services described in this Contract are performed ("the Property"). This consent includes any labor, materials, or services provided pursuant to this Contract in accordance with Virginia Code §43-1 et seq.

13.3 - EMERGENCY SERVICES WITHOUT UPFRONT PAYMENT: The Client acknowledges that Provider is providing emergency mitigation and restoration services promptly and in good faith without requiring any deposit or advance payment. In doing so, Provider assumes significant financial risk and must take reasonable steps to secure its right to be compensated for services rendered.

13.4 - PRESERVATION OF LIEN RIGHTS: To protect its legal and financial interests, Provider reserves the right to file a Mechanic's Lien at any time permitted under Virginia Code §43-4. Such a filing may occur before full or partial payment has been received and may be necessary even if an insurance claim is still under review or pending disbursement.

Statutory Compliance: Any Mechanic's Lien will be filed and enforced only in accordance with the applicable requirements, content rules, and deadlines of Virginia Code § 43-1 et seq. Client consent does not waive Provider's obligation to comply with statutory requirements, and Client agrees to promptly provide the legal owner name, deed reference (if known), and any information reasonably required to prepare a memorandum of lien.

13.5 - INSURANCE PAYMENT DELAYS: The Client understands that, due to the nature of insurance claims and the emergency work provided, payments from insurance carriers may take several months after work is completed. These delays shall not restrict Provider's right to file a lien within the statutory time frames required by law.

13.6 - NO WAIVER OF RIGHTS: Provider's decision to proceed with services without a deposit, or to await insurance reimbursement, shall not be construed as a waiver or forfeiture of its rights to file a Mechanic's Lien or seek payment. Any delay in lien filing or enforcement does not constitute a waiver of rights.

13.7 - CLIENT COOPERATION: The Client agrees to cooperate fully with any documentation, signatures, or information reasonably required by Provider to assist in timely lien filings or insurance claim support. The filing of a lien is a legal safeguard and does not imply wrongdoing or lack of intent to pay by the Client.

SECTION 14: INSURANCE DISPUTE PROTECTION ADDENDUM

Notice:

This Contract is intended to protect both the Provider and the Client by clarifying expectations related to insurance involvement, billing practices, Scope of Work, and documentation.

14.1 - DETERMINATION OF SCOPE AND METHODOLOGY: The Client acknowledges and agrees that the Provider shall determine the appropriate Scope of Work, procedures, and mitigation techniques necessary to restore the Property in accordance with industry standards, including but not limited to IICRC S500 guidelines. The Provider shall not be required to revise or alter its Scope of Work based on third-party opinions or post-mitigation evaluations conducted by insurance adjusters, consultants, or claim reviewers.

14.2 - ONSITE DOCUMENTATION AS PROOF OF WORK: The Provider maintains detailed records of services rendered through field documentation, including but not limited to photos, drying logs, equipment tracking, moisture readings, and daily notes. This documentation shall be considered sufficient proof of the work performed and may be used to justify charges to the Client or to any insurance representative. The Client acknowledges that the scope and cost of services are based on these observed and recorded field conditions.

14.3 - CHARGES BASED ON ACTUAL SERVICES RENDERED: The Client agrees that all invoicing shall reflect the actual labor, equipment, and materials provided, as well as the conditions encountered during mitigation. The Provider is not obligated to reduce or revise pricing to align with insurance carrier guidelines, preferred pricing platforms, or third-party estimates that do not reflect onsite realities. Charges shall be based on industry-standard pricing tools, adjusted for actual scope and conditions.

14.4 - WATER LOSS CLASSIFICATION AUTHORITY: Provider uses its professional expertise, firsthand site inspection, and contemporaneous field documentation to determine the appropriate Category and Class of water loss in accordance with the IICRC S500 Standard, including, but not limited to, Section 10.5. Classification is based on actual onsite conditions and may include, but is not limited to, indicators such as odor, discoloration, structural degradation, visible or suspected microbial growth, exposure time, water migration pathways, and contact with porous or semi-porous materials.

Provider also considers site and operational conditions that materially affect loss severity and drying feasibility, including, but not limited to, property layout and compartmentalization, building materials, the quantity and type of contents or furniture, airflow restrictions, ventilation characteristics, HVAC status, temperature and humidity conditions, accessibility constraints, and the ability to establish and maintain effective environmental control. These factors may affect both Category determination and Class determination, including, but not limited to, the scope of necessary demolition, cleaning, containment, personal protective equipment (PPE), and antimicrobial measures.

The Client agrees that water loss categorization is not determined solely by the original source of the water, and that a loss may escalate from Category 1 due to time, contamination, amplification, structural migration, contents involvement, or contact with unsanitary materials and surfaces. The Client further agrees that classification does not require laboratory testing or water sampling where field indicators, material conditions, or environmental constraints reasonably support a higher Category or Class under industry standards. Provider may apply conservative protective measures when conditions are uncertain or when failure to do so could increase health risk, secondary damage, or overall project cost.

Accordingly, charges for demolition, containment, engineering controls, personal protective equipment (PPE), cleaning, antimicrobial application, enhanced drying methods, equipment utilization, and related labor may reflect a Category 2 or Category 3 loss and the corresponding Class of loss when supported by onsite conditions, drying limitations, or risk management requirements. Provider's determinations are based on direct site observation and documented conditions and will not be overridden by remote assessments or desk reviews that are not based on contemporaneous onsite inspection and evidence of the actual conditions encountered during performance.

14.5 - EQUIPMENT USE AND DEPLOYMENT DURATION: Equipment rental durations and quantities are based on the conditions found at the Property and the need to achieve proper drying per IICRC standards. Charges will continue until the equipment is removed by the Provider. Insurance-related delays in equipment removal or job closure do not alter rental durations or charges.

14.6 - ADJUSTER COMMUNICATIONS AND LIMITATIONS: The Provider is not a party to the Client's insurance contract and is not obligated to comply with requests or demands from adjusters or third-party reviewers. The Provider will not revise invoices, scope, or documentation solely to satisfy an insurance carrier's internal review process. In such cases, additional administrative charges may apply as outlined elsewhere in this Contract.

Notice:

At its sole discretion and as a courtesy to the Client, the Provider may choose to revise an invoice or supply additional documentation from time to time. However, such accommodations are voluntary and shall not be interpreted as a course of conduct, obligation, or waiver of the Provider's rights under this Contract.

Appendix
ATTACHMENT A: PARTIAL PRICE LIST

ATTACHMENT A — PARTIAL PRICE LIST

Water Mitigation & Restoration Services

DISCLAIMERS & LEGAL NOTICES

This Partial Price List is incorporated into and forms part of the Contract. It is provided for reference purposes only and reflects commonly used labor, material, and equipment charges associated with mitigation and restoration services. This is not a complete or exhaustive price list, and not all services, labor categories, equipment, or materials required to perform the Work may be listed herein.

This Partial Price List is intended to provide a general illustration of the types of costs and services that may be incurred during a typical mitigation or restoration project. Pricing is developed using a combination of the Provider's established rate schedules, prevailing market conditions, industry data, and commonly used estimating tools. All pricing is subject to the rates in effect at the time services are rendered, and a current rate schedule may be requested from the Provider at any time.

Clerical errors, omissions, or formatting inconsistencies in this Partial Price List do not alter the Provider's right to bill for services actually performed in accordance with the Contract. The Provider reserves the right to update pricing to reflect changes in labor markets, material availability, operating conditions, regulatory requirements, or market disruptions.

CLIENT ACKNOWLEDGMENT

By signing this Contract, the Client acknowledges receipt of Attachment A (Partial Price List), understands that it is illustrative only and non-exhaustive, and agrees that final charges may vary based on actual services rendered, labor and equipment availability, market conditions, and the Provider's established rates in effect at the time services are performed.

NOTICE REGARDING LABOR, PREMIUM CONDITIONS, AND DISASTER EVENTS

This Partial Price List does not include overtime or premium labor rates. Labor rates may increase based on workforce conditions, scheduling requirements, hazardous or high-risk environments, or other operational factors as described in the Contract.

Project management and supervisory services are required for every project and are billed on an hourly basis in accordance with the Provider's established rate schedule.

Premium labor rates may apply for work performed under hazardous, contaminated, or high-risk conditions, including, but not limited to, structurally unsafe environments, sewage contamination, fire or smoke damage, microbial remediation, confined spaces, energized structures, fuel-contaminated properties, and disaster-related or catastrophic events such as hurricanes, floods, severe storms, or other incidents in which a high volume of properties are simultaneously affected.

During such disaster or catastrophe events, the Client acknowledges that labor, drying equipment, and specialty equipment may be subject to limited availability, extended deployment durations, and regional or national supply constraints. To meet emergency mitigation needs, the Provider may be required to source labor or equipment from outside the local market, including from other states, at premium rates. Any increased labor or equipment costs resulting from such market conditions, scarcity, or emergency sourcing shall be billed accordingly and constitute reasonable and customary charges under the Contract.

The Client acknowledges that pricing during disaster or catastrophe conditions may differ from non-emergency periods due to market forces and availability constraints, and agrees that such pricing does not constitute excessive or unreasonable charges.

RATE APPLICATION & SELECTION NOTICE

The applicable rate is determined by the conditions under which the Work is performed, including but not limited to contamination level, risk exposure, time of performance, emergency conditions, workforce availability, and disaster or catastrophe status.

Where multiple labor or service rate categories may apply, the rate corresponding to the highest applicable risk, condition, or operational burden shall govern.

Rates shown are illustrative only and subject to the Provider's established rate schedule in effect at the time services are rendered.

EMERGENCY SERVICES

Emergency service charges vary based on crew size, specialty equipment required, response time, travel distance, and scope of work.

ItemDescriptionUnitRate
Emergency Service Call / MobilizationEmergency service call and mobilization chargePer Occ.$350–$2,500

LABOR RATE CATEGORIES

Labor rates are calculated on an hourly basis

RoleBusinessAfter HrsHolidayDisaster
Skilled Technician$68$89$124$144
Certified Technician$74$94$154$169
Contents Supervisor$89$195$210$245
Managing Supervisor$85$104$175$189
Project Manager (Oversight / Coordination)$125$144$184$194
Senior Project Manager$145$165$225$245
Restoration Supervisor$105$135$225$235
Hazmat Supervisor$180$210$235$260
MAJOR EVENT / DISASTER CONDITIONS

Major Event / Disaster rates apply during hurricanes, floods, severe storms, or other events causing widespread damage, labor shortages, or equipment scarcity.

LABOR & SUPERVISION (CONDITION-BASED)

Water category, contamination level, and time of service determine applicable rate

ItemDescriptionUnitRate
Water Mitigation TechnicianHourly labor rate for water extraction & remediation technicianPer Hr$88–$195
Cleaning TechnicianHourly labor rate for a cleaning technicianPer Hr$57–$98
Cleaning & Remediation SupervisorySupervisory labor for cleaning & remediation operationsPer Hr$85–$128
Supervisor / LeadSupervisory lead for water loss operationsPer Hr$95–$145
On-Site Project Management – BusinessField-presence project management during business hoursPer Hr$125–$145
On-Site Project Management – After HoursField-presence project management after business hoursPer Hr$145–$165
Mold Specialist SupervisorIICRC-certified mold specialistPer Hr$180–$260
Content ManipulationContent handling, moving, and manipulationPer Hr$88–$145

Emergency service charges vary based on response time, crew size, scope, travel distance, and disaster conditions.

CONDITION-BASED RATE NOTICE

Condition-based rates reflect category (Cat 1/2/3) and time-of-service differentials. Emergency service charges vary based on response time, crew size, scope, travel distance, and disaster conditions.

CATEGORY DISCLOSURE

Rates vary based on water damage category (Category 1, 2, or 3 as defined by IICRC S500), contamination level, and site conditions. Higher categories reflect increased health risk, required PPE, disposal protocols, and specialized procedures.

WATER EXTRACTION

Category selection is determined by on-site conditions and IICRC S500 standards

ItemDescriptionUnitRate
Carpet ExtractionWater extraction from carpeted floors (depends on amount and category of water)Per SF$1.16 – $8.97
Hard Surface ExtractionWater extraction from non-porous or semi-porous floors (depends on amount and category of water)Per SF$2.67 – $6.91
Weight-Assisted ExtractionExtract moisture from carpet & pad using weight-assisted extractor; less fan time neededPer SF$5.00–$7.50
2″ Submersible Pump with HoseHourly charge for operating submersible pump; includes labor for setup, adjust, monitor, take downPer Hr$91.68
2″ Submersible Trash Pump with HoseHourly charge for submersible trash pumpPer Hr$81.43
Truck-Mounted PumpingPumping of standing water via truck-mounted systemPer Hr$237.51
Lift Carpet for DryingLabor to lift carpet for dryingPer SF$2.37
Lift Carpet for Drying – After HoursLift carpet after normal business hoursPer SF$2.53
Disengage Carpet from Tack StripLift carpet, remove from tack strip and floatPer SF$2.32

DEMOLITION & REMOVAL

Prices include labor, bagging (where noted), and disposal in job-site receptacle

ItemDescriptionUnitRate
Tear Out Wet Drywall – Cleanup, BagRemove wet drywall, cleanup, bag for disposal (varies by category and hours)Per SF$1.96–$5.87
Tear Out Wet Drywall – No BaggingRemove wet drywall including screws/nails, discard in receptacle (varies by category and hours)Per SF$2.67–$4.55
Tear Out Wet Drywall – Per LFRemove, cleanup, bag drywall per linear foot (varies by height)Per LF$5.18–$7.28
Tear Out Non-Salv. CarpetRemove wet non-salvageable carpet for disposal (varies by category, bagging, and hours)Per SF$1.24–$3.48
Tear Out Wet Carpet PadRemove wet carpet pad for disposal (varies by bagging method)Per SF$1.68–$2.51
Tear Out Wet InsulationRemove wet insulation for disposal (varies by category, bagging, space, and hours)Per SF$1.51–$7.44
Tear Out BaseboardRemove baseboard and discard (varies by category and hours)Per LF$1.28–$3.69
Baseboard – DetachDetach baseboard and store on site (varies by size and hours)Per LF$2.98–$4.47
Baseboard – Detach & ResetDetach baseboard, store, and reinstall laterPer LF$3.04
Baseboard Removal (Bag for Disposal)Remove and bag baseboard for disposalPer LF$2.52
Tear Out TrimRemove trim and discard (varies by category, bagging, and hours)Per LF$3.47–$5.81
Tear Out TacklessRemove tackless strip, bag, and discard (varies by category and hours)Per LF$2.91–$4.37
Tear Out Non-Salv. UnderlaymentRemove and bag non-salvageable underlayment (varies by category and hours)Per SF$2.31–$5.15
Tear Out Wet Paneling – BagRemove wet paneling including nails, bag for disposalPer SF$3.58
Tear Out Wet Plaster – Cleanup, BagRemove wet plaster, cleanup residue, bag for disposalPer SF$3.69
Hardwood RemovalRemove, bag, and dispose of regular hardwood flooringPer SF$2.98
Tear Out Non-Salv. Floating Floor – BagRemove non-salvageable floating floor, bag for disposalPer SF$2.70
Tear Out Non-Salv. Solid/Eng. Wood Floor – BagRemove non-salvageable solid or engineered wood flooring, bagPer SF$5.37
Tear Out Non-Salv. Tile Floor – BagRemove non-salvageable tile flooring, bag for disposalPer SF$5.32
Tear Out Non-Salv. Vinyl – Cut & BagRemove non-salvageable vinyl, cut and bag for disposalPer SF$2.09
Tear Out Non-Salv. Cement Board – BagRemove non-salvageable cement board, bag for disposalPer SF$1.84
Tear Out Cabinetry – Lower (Base) UnitsRemove lower cabinets and discardPer LF$48.32
Tear Out Cabinetry – VanityRemove vanity cabinets and discardPer LF$13.54
Tear Out Toe Kick – BagRemove toe kick, bag, and discardPer LF$4.67
Tear Out Subfloor – BagRemove subfloor and bag for disposalPer SF$2.66
Remove Wet Ceiling Tile & Drywall – BagRemove wet ceiling tile and drywall, bag for disposalPer SF$1.69
Remove Wet Suspended Ceiling Tile – BagRemove wet suspended ceiling tile, bag for disposalPer SF$0.60
EQUIPMENT DAY DEFINITION

A "Day" is defined as a 24-hour period beginning at 12:00 a.m. and ending at 11:59 p.m. This definition applies to equipment rental only and does not apply to hourly labor. Any portion of a day is billed as a full day.

EQUIPMENT RENTAL (24-HOUR PERIOD)

A "Day" is defined as a 24-hour period beginning at 12:00 a.m. and ending at 11:59 p.m.

This definition applies to equipment rental only and does not apply to hourly labor.

Any portion of a day is billed as a full day.

EquipmentDescriptionUnitRate
Air MoverDrying fan rental; 24 hrs run time (varies by size/type)Per Day$11.42–$58.08
Dehumidifier – LGRCommercial Low Grain Refrigerant DehumidifierPer Day$204–$240
HEPA Air ScrubberNegative Air Exhaust FanPer Day$180–$240
Heat Drying EquipmentThermal air mover or exchanger for heat drying (varies by size/type)Per Day$198.45–$329
Wall Cavity DryingWall cavity drying system; 24 hrs – no monitoring (varies by type)Per Day$64.75–$182.69
Hydroxyl GeneratorHydroxyl generator per contract rate schedulePer Day$160–$220
Power Distribution BoxPortable power distribution box (varies by amperage)Per Day$60.18–$125
Containment Barrier – Tension PostTension rod/post for temporary barrier-wall systemsPer Day$3.64
Drying Blanket / MatDrying blanket/mat; 24 hrs – no monitoringPer Day$40.00
Infrared Heat PanelInfrared heat panel; 24 hrs – no monitoringPer Day$35.00
Wood Floor Drying – Subfloor AirflowWood floor drying subfloor air flow system; 24 hrsPer Day$96.00
Wood Floor Drying – Extraction MatWood floor drying extraction mat; 24 hrsPer Day$181.75
Remote Monitoring System (up to 10 sensors)Remote monitoring system with up to 10 sensorsPer Day$55.00

EQUIPMENT SERVICES

Includes delivery, setup, monitoring visits, take-down, and removal

ServiceDescriptionUnitRate
Equipment Setup / Take Down / MonitoringTravel to site, deliver, setup, inspect, move, adjust, monitor, take down & removePer Hr$128–$165
Daily Equipment MonitoringDaily monitoring visit, moisture readings, equipment adjustmentPer Hr$145–$175
Equipment Delivery & SetupLoad truck from warehouse, transport, and set up equipmentPer Hr$128
Equipment DecontaminationChemical treatment and cleaning per piece of equipmentPer Unit$65–$125
Clean & Restock EquipmentCleaning and restocking equipment per piecePer Unit$78–$95

FILTERS & CONSUMABLES

ItemDescriptionUnitRate
HEPA Filter – Negative Air Exhaust FanHEPA filter and installation labor for negative air exhaust fanPer Filter$228.00
HEPA Filter – Neg Air / Vacuum – LargeLarge HEPA filter for negative air machine or vacuumPer Filter$328.67
HEPA Filter – Large CylinderLarge cylinder HEPA filterPer Filter$190.37
HEPA Filter – Canister / Backpack VacuumHEPA filter and installation labor for canister/backpack vacuumsPer Filter$255.47
HEPA Filter – Upright VacuumHEPA filter for upright vacuumsPer Filter$47.42
HEPA Air Scrubber – Replacement FilterReplacement HEPA filter for air scrubberPer Filter$200–$250
Carbon Vapor FilterLarge vapor filter for air scrubberPer Filter$117.00
Ducting – Flexible – RoundRound flexible air ducting, non-insulatedPer LF$3.56–$5.70
Ducting – Lay FlatLay flat ducting (varies by size)Per LF$2.39–$2.49

PPE & SAFETY

Personal Protective Equipment (PPE) is mandatory on all job sites regardless of water category or class of loss. PPE charges are applied as a standard safety requirement for every project.

ItemDescriptionUnitRate
PPE – Heavy DutyDisposable coveralls, tape, gloves, and mask – heavy dutyEach$258.00
PPE – Hazardous CleanupPersonal protective equipment for hazardous cleanupEach$58.45
Boots – Waterproof Latex – DisposableDisposable 12″ high waterproof latex bootsPer Pair$27.17
Disposable Rain SuitDisposable rain suit for water damage workEach$16.96
Eye Protection – Plastic GogglesDisposable plastic gogglesEach$11.04
Face Shield – DisposableDisposable face shieldEach$5.10
Personal Protective Mask (N-95)N-95 respirator maskEach$3.25
Protective Gloves – DisposableDisposable protective glovesPer Pair$0.42
Protective Gloves – Heavy DutyHeavy duty protective glovesPer Pair$6.84
Respirator Cartridge – HEPA OnlyHEPA-only respirator cartridgePer Pair$18.35
Respirator Cartridge – HEPA & Vapor/GasHEPA and vapor/gas combined respirator cartridgePer Pair$36.59
Respirator Cartridge – Organic Vapor & Acid GasOrganic vapor and acid gas respirator cartridgePer Pair$27.44
Respirator – Half Face (Multi-Purpose)Half face multi-purpose respiratorPer Day$1.67
Respirator – Full Face (Multi-Purpose)Full face multi-purpose respiratorPer Day$7.61

CLEANING & SANITIZING

ItemDescriptionUnitRate
Apply Anti-Microbial AgentSurface treated to kill bacteria and/or prevent mildewPer SF$0.49–$0.74
Antimicrobial Cleaning – Per RoomAntimicrobial cleaning treatment, varies by room size (approx 300 SF)Per Room$300–$4,500
Apply Mold/Mildew Stain RemoverApply mold/mildew stain removerPer SF$0.86–$2.23
Apply Biological Cleaning Agent (Spore-Based)Spore-based biological cleaning agentPer SF$0.39
HEPA Vacuum – DetailedDetailed HEPA vacuuming; medium backpack/canister typePer SF$1.98
HEPA Vacuum – LightLight HEPA vacuuming; medium backpack/canister/upright typePer SF$1.48
HEPA Vacuum – HourlyHourly HEPA vacuuming chargePer Hr$85.05
HEPA Vacuum – Exposed Framing – FloorHEPA vacuum exposed framing joists and subfloorPer SF$1.57
HEPA Vacuum – Exposed Framing – WallsHEPA vacuum exposed framing studsPer SF$0.94
HEPA Vacuum – Framing w/ Sheathing – FloorHEPA vacuum exposed framing with sheathing – floorPer SF$2.55
HEPA Vacuum – Framing w/ Sheathing – WallsHEPA vacuum exposed framing with sheathing – wallsPer SF$1.79
Sand Exposed Framing – FloorLight sanding of exposed framing joists, underside of subfloor for mold/contaminantPer SF$2.99
Sand Exposed Framing – WallsLight sanding of exposed framing studs for mold/contaminantPer SF$2.29
General Cleaning – Minimum ChargeIncludes equipment cleaning and site cleaningPer Occ.$198.00–$4,800
Muck-Out / Flood Loss CleanupRemove soil with shovels/buckets in non-confined spacePer SF$3.71–$6.39
Muck-Out / Flood Loss Cleanup – HourlyMuck-out labor per hourPer Hr$81.76
Muck-Out / Flood Loss – Confined SpaceMuck removal in confined spacePer SF$4.15
Muck-Out / Flood Loss – Confined Space – HeavyHeavy muck removal in confined spacePer SF$8.29

CONTAINMENT & PROTECTION

ItemDescriptionUnitRate
Containment Barrier / Airlock / Decon ChamberPolyethylene sheeting, duct tape, and labor to install and remove barrierPer SF$1.26–$3.10
Peel & Seal ZipperPeel & seal zipper and installation labor (varies by duty and hours)Each$15.45–$20.56
Protect – Cover with Plastic6 mil plastic, duct tape, and labor to cover and removePer SF$1.28–$1.99
Plastic Covering – Minimum ChargeCover contents with 6 mil plastic covering – minimumPer Occ.$191.84
Prep, Containment, ChambersFull containment preparation – varies by scopePer Occ.$450–$2,500
Floor Protection – Self-Adhesive FilmSelf-adhesive plastic film for floor protectionPer SF$0.73
Floor Protection – Cloth, Skid ResistantCloth floor protection – skid resistant, leak proofPer SF$1.29
Floor Protection – Cardboard & TapeCardboard and tape floor protectionPer SF$0.61
Mask / Cover Register or Air ReturnMask and cover register / air return (varies by size)Each$6.25–$9.40
Block & Pad Furniture – RoomFoam blocks and labor to block and pad furniture (varies by room size and hours)Each$60.56–$109.91
Block & Pad Furniture – HourlyFoam blocks and labor – hourly chargePer Hr$83.74–$124.75

CONTENTS & FURNITURE

ItemDescriptionUnitRate
Content Manipulation (CON LAB)Move, block, and pad furniture and contents off wet floors during mitigationPer Hr$83–$88
Pack-Out LaborInventory, packing, boxing, and moving labor to remove contents from the loss sitePer Hr$60–$70
Pack-Back LaborOn-site inventory, packing, and labor to return contents to pre-loss placementPer Hr$60–$70
Contents Evaluation / Supervisor / AdminSupervisory and administrative overlay on contents crewsPer Hr$78–$89
Off-Site Storage & InsuranceClimate-controlled off-site storage and insurance for packed-out contentsPer SF/Mo$2.00–$2.25
Moving Van (16'–20') & EquipmentBox truck and moving equipment for contents transportPer Day~$200
Haul DebrisHaul debris per pickup truck load, including dump feesPer Load~$388
Boxes, Packing Paper & TapeProvide box, packing paper, and tape (small / medium)Each$2.95–$3.91
Stretch Film / WrapProvide stretch film / wrap, 20" × 1000' rollPer Roll~$30
Furniture Heavyweight Blanket / PadProvide furniture heavyweight moving blanket / padEach~$73

APPLIANCE & FIXTURE HANDLING

Detach includes on-site storage. Reset/reinstall billed separately.

ItemDescriptionUnitRate
Dishwasher – DetachDetach dishwasher and store on siteEach$81.72–$122.63
Dryer – DetachDetach clothes dryer and store on site (varies by type and hours)Each$48.16–$89.57
Washer – DetachDetach washing machine and store on siteEach$40.89–$61.35
Refrigerator – DetachDetach refrigerator and store on siteEach$42.03–$63.05
Range – Electric – DetachDetach freestanding electric range and store on siteEach$28.64
Range – Gas – DetachDetach freestanding gas range and store on siteEach$56.02
Garbage Disposal – DetachDetach garbage disposal and store on siteEach$58.45
Water Heater – DetachDetach water heater and store on siteEach$125.19
Toilet – DetachDetach toilet and store on siteEach$98–$168
Bathtub – DetachDetach bathtub and store on siteEach$166.57
Sink – Single Basin – DetachDetach single basin sink and faucet, store on siteEach$43.63
Sink – Double Basin – DetachDetach double basin sink and faucet, store on siteEach$46.63
Sink – Undermount – DetachDetach undermount sink and store on siteEach$72.07
Pedestal Sink – DetachDetach pedestal sink and store on siteEach$82.70
Interior Door – Detach & ResetDetach and reset interior doorEach$80.75
Interior Door Slab Only – DetachDetach interior door slab and store on siteEach$25.92
Cabinet – Full Height – DetachDetach full height cabinet unit and store on sitePer LF$29.45
Cabinet – Lower (Base) – DetachDetach lower base cabinet and store on sitePer LF$58.15–$87.23
Cabinet – Upper (Wall) – DetachDetach upper wall cabinet and store on sitePer LF$65.52
Cabinet – Vanity – DetachDetach vanity cabinet and store on sitePer LF$25.29–$83.28
Medicine Cabinet – DetachDetach medicine cabinet and store on siteEach$22.15

DUMPSTER & DEBRIS REMOVAL

Includes delivery, rental, transportation to disposal site, and dumping fees. Dumpsters are ordered based on emergency availability and the Provider may not have a choice in the exact size delivered. Billing reflects the dumpster size available to the Provider at the time.

ItemDescriptionUnitRate
Dumpster – 12 YardsDumpster delivery, rental, transport to disposal, and dumping feesEach$498.33
Dumpster – 20 YardsDumpster delivery, rental, transport to disposal, and dumping feesEach$790.41
Dumpster – 30 YardsDumpster delivery, rental, transport to disposal, and dumping feesEach$998.41
Dumpster – 40 YardsDumpster delivery, rental, transport to disposal, and dumping feesEach$1,180.00
Haul Debris – Per Pickup Truck LoadHaul debris per pickup truck load including dump feesPer Load$388.00
Single Axle Dump TruckPer load, including dump fees, travel time, disposal fees, and fuelPer Load$680.00
Tandem Axle Dump TrailerPer load including dump feesPer Load$274.53
Trash RemovalTrash removal and disposal impact feesPer Load$489.00
Landfill FeesLandfill fees per tonPer Ton$85.82

DOCUMENTATION & TESTING

STANDARD DOCUMENTATION PROTOCOL

Thermal imaging and 3D scans are performed on every project as part of the Provider's standard operating procedures. These technologies are used for site documentation, progress tracking, and verification of drying conditions. Charges for these services are included in the project scope and are not optional add-ons.

ItemDescriptionUnitRate
Thermal Imaging – Infrared Moisture MappingThermal imaging of all affected areas to determine scope of lossPer Visit$650–$2,500
3D Matterport Scan3D geospatial scan of property for documentationPer Scan$1,500–$2,500
Third-Party Digitally Derived SketchThird-party digital floor plan / sketch servicePer Sketch$480–$1,900
Contamination – On-Site ATP TestingOn-site ATP testing for contamination monitoringEach$34.45
Contamination – Air/Surface Testing & Lab AnalysisAir or surface testing with laboratory analysisEach$998.39
Calcium Chloride Moisture TestCalcium chloride moisture test per sampleEach$118.15
Drill Holes for Wall Cavity DryingLabor to drill hole in wall for cavity drying and cleanupEach$3.50–$5.25
Fill Holes from Wall Cavity DryingFill holes created by wall cavity dryingEach$2.02

FINAL NOTICES

DEMOLITION, PPE, CLEANING, CONTENTS & DEBRIS REMOVAL

• Rates retained as submitted, properly categorized and governed by the Rate Application Notice above.

• Subcontracted services, specialty consultants, third-party testing, dumpster services, and hauling are billed at the rates charged to the Provider plus applicable overhead and profit, in accordance with the terms of this Contract.

⚠ FINAL RATE AUTHORITY NOTICE

All rates, categories, and pricing determinations are governed by this Contract. This Partial Price List is illustrative only and does not limit the Provider's right to bill for all services reasonably required to perform the Work based on actual conditions, professional judgment, and industry standards.

End of Attachment A — Partial Price List

Client Information & Signature

I have read and understand the information above and have received a copy for my records.

Payment Card Authorization — Charges and Equipment Security Hold
TAP TO OPEN
  • I authorize charges to this card. I authorize the Provider, its affiliates, any entity under common ownership or control with the Provider, and the Provider's payment processor acting on the Provider's behalf, to store the card I provide below and to charge it on one or more occasions for: my insurance deductible, co-pay or coinsurance; any deposit or advance amount agreed to; any invoiced balance unpaid after its due date; equipment rental, loss, theft, damage or non-return charges under Section 6.6; and late charges, collection costs and legal fees under Sections 12.1 and 12.5. A charge may appear on my statement under the name of an affiliate or of the payment processor rather than under the Provider's own name. I agree that a charge appearing that way is authorized by this Contract and is not an unauthorized charge.
  • Amounts are not fixed today. Because water damage work is condition-driven, the amount of each charge is determined by the Provider's rate schedule and the work actually performed, as described in Sections 4.1, 4.2 and 4.5. I authorize charges in variable amounts on that basis.
  • When a charge happens. On signing (for any deposit or deductible agreed to), on completion of the work, when an invoice goes past due, or when equipment is lost, damaged or not returned. This authorization stays in effect until everything I owe under this Contract is paid in full.
  • Equipment security hold. Separately from the charges above, while Provider equipment is at my property a pre-authorization hold may be placed on this card, in an amount given to me in writing before placement and not exceeding the replacement value of that equipment. A hold is not a charge. It is released within three (3) business days after all equipment is retrieved and verified undamaged. If equipment is lost, damaged or not returned, the hold may be converted into a charge.
  • Cancelling. I can cancel this authorization at any time by writing to the billing address or billing email on my invoice. Cancelling applies only to charges not yet started. It does not cancel what I owe and does not release a hold on equipment still in my possession.
  • Disputes. I agree to raise any billing question with the Provider in writing and allow thirty (30) days to resolve it before contacting my card issuer. I understand these charges are authorized by me in writing and are not unauthorized charges.
  • All card payments are subject to the 4% processing surcharge described in Section 4.16, and to Section 4.17 of this Contract.

I authorize charges to this card, not only a hold. Open the section above to read what I am authorizing, when charges happen, the notice I receive, and how to cancel.

By signing this Work Authorization I am giving my written authorization for every charge described above, not only a deposit or deductible. Any amount agreed to at signing is the amount authorized today; it is not a limit on this authorization. I confirm that I am the cardholder of the card I am providing, or that I am authorized by the cardholder to give this authorization. Card details are processed securely by Stripe. The Provider does not receive or store full card numbers. A receipt is emailed to the address I provided for every charge.

VISADISCVER

Your card is secured by Stripe. The Provider never sees or stores your card number, expiration date or security code. They go straight to Stripe, our payment processor, and are held only there. Stripe charges the card solely as described in the Payment Card Authorization above. We accept Visa, Mastercard and Discover.

Powered bystripe

Authorizing this card does not limit my obligation to pay the full balance owed under this Contract, and does not make payment contingent on insurance approval or reimbursement.

Client Insurance Information

This section is not required at this time. If available, providing this information will help expedite claims processing.

By signing below, Client acknowledges that Client has read, understands, and agrees to this Work Authorization and the incorporated Terms of Service, including the Emergency Service Acknowledgment, the Cancellation and Early Termination Policy, the pricing and payment provisions, and the Payment Card Authorization, as applicable.

Client Signature *

Enter your legal name and email below, then press Agree & Sign to open the signature pad.

0 of 0 required fields complete

Leave this empty:

Signature arrow sign here


Signature Certificate
Document name: Contract & Terms of Service - esign
lock iconUnique Document ID: c4de5f0f4f53d13441005db6376940e02b7fefed
Timestamp Audit
February 2, 2026 7:06 pm EDTContract & Terms of Service - esign Uploaded by Flood Doctor - [email protected] IP 2a09:bac1:76a1:62b0::23c:1e
Audit trial Qr code
This audit trail report provides a detailed record of the online activity and events recorded for this document.
https://www.flooddoctorva.com/
Audit Trail Serial# 0440bdf0886bf129098e68434791d7a5